Airline Baggage Service Agent in JFK Airport - $25.04 w Health / $20.50 wo, Medical

Hallmark Aviation Services • Jamaica, NY

92d

About The Position

The position involves proficiency in all Baggage Service-related functionalities, with a strong emphasis on the use of World Tracer (W/T) for managing baggage issues. The role requires daily proactive and reactive communication with passengers regarding their baggage status and issues. Responsibilities include clearing expedited and left behind baggage through US Customs and arranging local and FedEx deliveries. Additionally, the position entails maintaining an inventory of OHD baggage and registering lost and found items in W/T, ensuring proper documentation and follow-up with passengers. Daily tasks also include sweeping the bag room and departure pier to manage left behind or late received interline baggage, as well as sending W/T forwarding messages for all bags being expedited from the port. Timely responses to emails, telexes, and phone calls are also essential.

Responsibilities

• Proficient in all Baggage Service-related functionality
• In-depth knowledge of World Tracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
• Perform daily proactive/reactive communication with passengers
• Clear expedited and left behind baggage through US Customs and set up local and FedEx deliveries
• Maintain inventory of OHD baggage
• Register lost and found items in W/T, maintain documentation and follow-up with passengers
• Sweep the bag room and the departure pier daily to action the left behind or late receive interline baggage
• Send W/T forwarding messages for all bags that are being expedited from the port
• Respond timely to emails, telexes, and phone calls

What This Job Offers

• Industry: Support Activities for Transportation