Airline Account Manager - Starting at $66K+ (LAX BM Dec2023)

Hallmark Aviation Services • Los Angeles, CA

339d

About The Position

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide exceptional service to our world-class international airlines at LAX airport. The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements

• Previous airline experience
• At least 18 years old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic math skills: adding, subtracting, division, and multiplying
• Computer literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

Nice To Haves

• Proven leadership abilities and organizational skills
• Familiarity with the aviation industry (or B2B crack): ticketing experience, passenger service experience
• PC basics (Outlook, Microsoft Word, PowerPoint, Excel, Adobe PDF, etc.)
• Excellent interpersonal, coaching and counseling skills
• Self-driven focus on customer and client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Able to work varied hours, and flexible to travel if needed.

Responsibilities

• Maximize airline account revenues and profitability; control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivate strong customer relations/retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees