Aircraft Maintenance Field Service Engineer (Avionics/Electrical Systems)

Honeywell International

249d • $84,600 - $115,000

About The Position

As an Aircraft Maintenance Field Service Engineer (Avionics/Electrical Systems) and part of the Americas FSE team here at Honeywell, you will provide world class Avionics/Electrical technical support on-site at an OEM customer in Broomfield, Colorado, and other Business General Aviation (BGA) customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the OEM customer, Service Centers, and other BGA customers by driving satisfaction and effortless experience. In addition, you will provide electrical and/or mechanical technical support remotely on-site at OEM customer location as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service. You will provide onsite technical expertise for all Honeywell Avionics systems, on Pilatus aircrafts platforms (PC-12 and PC-24) and you will capture and reuse the knowledge gained through a knowledge management process. You will participate and/or lead continuous improvement projects that improve the customer experience.

Requirements

• 6+ years of experience troubleshooting Avionics systems on business, commercial, and/or military aircraft
• 5+ years' customer facing support experience and/or products
• Extensive experience working on/advanced troubleshooting Honeywell Integrated Avionic system for Pilatus PC-12 and PC-24 fleet
• High School Diploma or GED

Nice To Haves

• Bachelor's degree in engineering or related technical fields
• Business General Aviation and/or Airline experience or knowledge
• Airframe and Powerplant (A&P) license or equivalent
• Network administrator or working knowledge computer networks
• FCC radio license
• Proven experience in avionics and mechanical/aviation/aerospace
• Knowledge of aircraft maintenance and flight operations
• Satellite Communications experience
• Utilization of Accelerator and tools to streamline work processes
• Strong customer-centric mindset
• Strong written and verbal communication skills
• Ability to develop and continuously improve processes
• Experience in minimizing defects and improving processes using Lean Six Sigma tools

Responsibilities

• Single point of contact/customer focal in providing technical support onsite at OEM customer facility, OEM Tech support team and Service Centers for all Honeywell avionics/electrical and/or mechanical product and system technical issues
• Support Pilatus initial aircraft delivery to operator and provide comprehensive new airplane customer introductions
• Knowledgeable on all Honeywell Electrical/Avionics product/systems installed on various platforms
• Provide remote avionics troubleshooting and resolve complex technical issues regarding installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment
• Provide direct troubleshooting assistance to assigned OEM customer and Service Center personnel
• Participate with Business Units to provide input regarding support requirements for the Product, System and Services
• Route and escalate technical and business issues within the support organization
• Manage and document customer communications via SFDC and own case closure
• Analyze technical issues and determine corrective action plan
• Provide frequent updates on customer issues and RAIL to leadership
• Attend daily customer meetings
• Provide on-site field service support by deploying to customer aircraft locations
• Build relationships with assigned OEM, BGA and/or Airline Customers
• Support ATS (Hub) on network responding to CASES from customers
• Provide AOG and on-wing support, both routine and emergency
• Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer
• Maintain ownership of technical issue through closure
• Participate actively in technical expert teams
• Contribute to knowledge management of technical issues for easy re-use
• Participate in project teams: product/technical related, process related, organizational related

Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED