AirTrain Agent II

Alstom • Jamaica, NY

428d

About The Position

The AirTrain Agent II is a customer service role focused on providing assistance to the public on trains and in stations. This position involves managing customer interactions, ensuring safety, and performing minor mechanical and electrical troubleshooting on in-service trains. The agent is responsible for fare collection, emergency response, and maintaining operational equipment, all while providing a visible presence to enhance customer safety.

Requirements

• High School diploma or equivalent.
• A valid driver's license in accordance with New York State Motor Vehicle Laws.
• Experience in customer service is preferred.
• Ability to deal courteously and effectively with others.
• Ability to make independent judgments and take action within established guidelines.
• Ability to communicate effectively both orally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to troubleshoot minor faults on trains and in stations.
• Ability to work effectively with others.
• Ability to work variable hours and at different locations throughout the AirTrain system.

Responsibilities

• Provides support for customer service, maintenance, contractors, special events, and all other activities related to the delivery of safe and efficient customer service.
• Manages disruptions to customer service through efficient crowd control and the recovery and retrieval of failed trains.
• Advises the Operations Center of any condition that affects or could affect the safe passage of trains or customers.
• Performs any duties required to support T&C start-up operations.
• Manages emergencies in accordance with established procedures through immediate response and quick action in assisting customers to ensure their safety.
• Inspects and tests station and train equipment assuring that all are operational, troubleshooting any malfunction which can be resolved without the aid of a technician.
• Maintains the required level of knowledge by participating in training, re-training, certification, re-certification, and examinations as required by the Field Operations qualifications program.
• Operates trains for coupling/uncoupling, re-entry, position adjustment, and any other manual train movement as directed by the Operations Center.
• Performs fare collection support activities in stations, accurately documenting all pertinent information for MTA.
• Inspects and tests station and fare collection equipment, assuring that all are operational and troubleshooting any malfunction that can be resolved without the aid of a technician.
• Performs minor custodial duties on trains and in stations with proper Personal Protective Equipment (PPE).

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED
• Number of Employees: 10,001+ employees