Air Operations Agent III

AIT Worldwide Logistics, Inc.Union City, GA
84d

About The Position

The Air Operations Agent III is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.

Requirements

  • A team player who works well with others – being respectful to our teammates is a Core Value.
  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
  • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

Nice To Haves

  • Associates Degree or equivalent.
  • 4-6 Years Freight Forwarding experience preferred.
  • Dangerous Goods Certification preferred.
  • Certified CargoWise Specialist CCO required.
  • Certified CargoWise Specialist, CCS preferred.
  • Proficiency Knowledge of CargoWise.
  • Advanced math & geography skills.
  • Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
  • Ability to recommend solutions to common problems.
  • Strong organizational and time management skills.
  • Advanced knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
  • Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
  • Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
  • Proficiency with using MS Office.
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
  • Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
  • Responds promptly & professionally to customer needs and solicits feedback to improve performance.

Responsibilities

  • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
  • Prepare profitable quotations accurately.
  • Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
  • Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
  • Track and communicate all delays, damages, problems, and work to resolve customer issues.
  • Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
  • Identify and rectify if a shipment has deviated from its schedule.
  • Coordinate recovery/delivery schedules with various cartage agents and international partners.
  • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
  • Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  • Ensure all shipments are properly billed within company guidelines and timelines.
  • Other duties and responsibilities will be assigned as business demands deem necessary.

Benefits

  • Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance.
  • 401(k) and Tuition Reimbursement.
  • Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

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What This Job Offers

Job Type

Full-time

Education Level

Associate degree

Number of Employees

1,001-5,000 employees

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