Air Operations Agent III

AIT Worldwide Logistics, Inc. • Union City, GA

84d

About The Position

The Air Operations Agent III is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.

Requirements

• A team player who works well with others – being respectful to our teammates is a Core Value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

Nice To Haves

• Associates Degree or equivalent.
• 4-6 Years Freight Forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist CCO required.
• Certified CargoWise Specialist, CCS preferred.
• Proficiency Knowledge of CargoWise.
• Advanced math & geography skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Ability to recommend solutions to common problems.
• Strong organizational and time management skills.
• Advanced knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Proficiency with using MS Office.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
• Responds promptly & professionally to customer needs and solicits feedback to improve performance.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
• Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance.
• 401(k) and Tuition Reimbursement.
• Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees