Air Logistics Gateway Operations Specialist FA-XO
About The Position
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. The Air Export Gateway Agent is responsible for timely, cost effective movement of air export freight managed by the Air Export Gateway department as directed by the Supervisor and/or Manager. The position is responsible for processing of MAWB consolidations, set trade-lanes encompassing all aspects of the ATA process. Operational experience in the airfreight industry including but not limited to prior experience with warehousing/ airline/ GHA/ freight forwarder Air Export Gateway operations. How you create impact Provide excellent customer service and on-going commitment to quality and data integrity Prepare, handle and process documentation needed for air export consolidations Interact and collaborate closely with the air export departments in the region Arrange bookings with carriers; optimize cargo consolidations Ensure timely processing and delivery to the airport; constant communication with the warehouse team and truck dispatch during the consolidation process Track & trace shipments; monitor vendor performance; address and resolve service irregularities Contribute to maintaining strong relationships with vendors and internal customers Maintain compliance standards at all times, including internal policies and procedures, external government regulations and customer requirements Meet key performance indicators (KPIs) to support department, branch, product and company goals Responsible for daily updating and monitoring of reporting tools Understand department process flow, constantly looking for areas of improved efficiency Support pricing team on rate quotes Perform other duties as assigned
Requirements
- Excellent communication skills (verbal and written); communicates clearly and concisely to obtain positive results
- Effective interpersonal skills, including proven abilities to listen, comprehend
- Pro-active; strong planning and organizational skills
- Ability to be profit conscious
- Ability to work independently as well as part of a team
- Ability to establish priorities and accomplish multiple tasks
- Ability to work with demanding deadlines
- Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems; proven analytical skills
- Proficient computer skills (solid data entry with high accuracy rate, email, internet, excel, word, etc.)
Nice To Haves
- Solid knowledge of export procedures/documentation is a plus
- Good knowledge of international geography including countries, major cities
Responsibilities
- Provide excellent customer service and on-going commitment to quality and data integrity
- Prepare, handle and process documentation needed for air export consolidations
- Interact and collaborate closely with the air export departments in the region
- Arrange bookings with carriers; optimize cargo consolidations
- Ensure timely processing and delivery to the airport; constant communication with the warehouse team and truck dispatch during the consolidation process
- Track & trace shipments; monitor vendor performance; address and resolve service irregularities
- Contribute to maintaining strong relationships with vendors and internal customers
- Maintain compliance standards at all times, including internal policies and procedures, external government regulations and customer requirements
- Meet key performance indicators (KPIs) to support department, branch, product and company goals
- Responsible for daily updating and monitoring of reporting tools
- Understand department process flow, constantly looking for areas of improved efficiency
- Support pricing team on rate quotes
- Perform other duties as assigned
Benefits
- Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues.
- We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.
- Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
