Air Logistics Customer Care Supervisor

Kuehne & Nagel Logistics • Flower Mound, TX

85d

About The Position

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. The Employee who holds this position is responsible for the implementation, pricing, support, monitoring and growth within their sphere of responsibility and coordination of all aspects of shipments / handling, including but not limited to the following key interfaces and job requirements. In conjunction with QSHE he/she is to ensure that compliance to the current KN GXP standards are maintained.

Requirements

• Successful completion of all required QSHE and Business Unit related training.
• In depth knowledge of operational procedures.
• Ability to write and implement client-level SOPs.
• Ability to be profit conscious.
• Ability to work with demanding deadlines.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team.
• Solid knowledge of domestic and international geography including countries, major cities.
• Ability to establish priorities and accomplish multiple tasks, must be organized.
• Must be detail oriented, thorough, and accurate.
• Strong PC skills.
• Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required.
• Work effectively via phone, e-mail and other communication channels.
• Good planning and organization skills; ability to multitask and be a self-starter.
• Fluent in English.

Responsibilities

• Supervises aspects of the Air Logistics Customer Care Specialist and other team members, both in Customer Care, Operational Care and Shared Service Center.
• Handle escalations and backup as necessary.
• Responsible for the implementation, support & monitoring of clients and shipments within their sphere of responsibility.
• Coordination of all aspects of the export and import of shipments for different verticals (aerospace semicon, hightech, automotive, healthcare).
• Scheduling of shipments daily.
• Responsible for rating shipments/handling/storage correctly per the SOP and RFQ.
• Ensure compliance of team / station(s) is maintained (GxP, TSA, export compliance).
• Mandatory daily correspondence with overseas offices and customers as necessary.
• Ensure the necessary handling procedures (both physical and written) are followed accordingly, documented in client-level Quality Agreements, Service Level Agreements, and SOPs.
• Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies.
• Keep up to date with KN global and country specific standards and requirements.
• Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable.
• Work closely with other departments to deliver high level of service to all customers.
• Perform other detailed (job specific) duties as assigned.
• Crosstrain within Airfreight department and assist other team members.

Benefits

• Competitive total rewards package including health and welfare benefits.
• 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.

What This Job Offers

• Industry: Support Activities for Transportation