Air Logistics Controller
About The Position
Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system. The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalationsand consumable inventories.
Requirements
- 2 years’ experience in Data Entry.
- Highschool GED or Higher
- Professionally handle Inbound calls and outbound calls
- Able to work under pressure and adapt to constant changes in procedures.
- Be willing to work overtime when needed.
- Detail Oriented with exceptional communication skills
Nice To Haves
- Good customer services skills
- Proficiency in Microsoft Office (Excel) is preferred.
- Warehouse experience preferred.
- GWAM of 35+ words per minute.
Responsibilities
- Upkeep Inbound and Outbound Trucks Activity Logs.
- Professionally handle Inbound calls and outbound calls.
- Monitor Inbound and Outbound flights.
- Adapt to constant changes in procedures.
- Create and send reports on time “in the loop”.
- Display ability to work as a team.
- Able to work under pressure.
- Knowledgeable of Amazon Logistics System.
- Have ability to follow instructions.
- Be willing to work and be trained in all aspects of the operation.
- Detail Oriented
- Must Be Flexible
- Exceptional Communication Skills
- Any additional tasks or job assignments assigned by management.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
