Air Import Supervisor

DHL (Deutsche Post) • Dallas, TX

53d

About The Position

We have an exciting opportunity for an Air Import Supervisor who will be responsible for the end to end performance and profitability of the local Air Freight Import product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.

Requirements

• 4+ years' experience in the freight forwarding industry required. Airfreight and/or Import experience preferred.
• 1+ years' leadership / supervisory experience strongly preferred
• Microsoft Excel familiarity required
• Exceptional communication skills (verbal, written, and presentations)
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
• Strong ability to develop, coach, train, and mentor staff to success

Nice To Haves

• CargoWise system experience a plus
• Experience working in a Unionized environment a plus

Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end AFR Import processes
• Serves as the escalation contact for customer's AFR Import shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month end reports, review P/L, open Accounts Payables / Accounts Receivables; escalates carrier performance issues when required with the US Airfreight Product team
• Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Able to work with and motivate a Unionized Workforce be properly adhering to Collective Bargaining Agreement

Benefits

• Competitive base salary plus role dependent performance-based incentives.
• $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Ability to purchase Deutsche Post AG shares at a discounted rate.
• Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Optional coverage for exams, frames, and contacts.
• Optional coverage for preventive, basic, and major services.
• 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees