Air Import Agent Team Lead

Yusen Logistics • Elk Grove Village, IL

11h

About The Position

The Lead Import Agent leads a team of Import Agents to maintain the high quality of service to Import customers.

Requirements

• High School Diploma and or GED or Equivalency plus four or more years’ related experience in transportation, logistics, or project management; or equivalent combination of education and experience.
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• The ability to organize and manage multiple priorities.
• Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint.)
• Keen ability to assess situations, perform root cause analysis, and provide solutions. Ability to think things through and develop processes that contribute to enhanced organizational efficiency.

Responsibilities

• Communicate effectively with staff, management and other internal/external customers to seamlessly deliver import shipments to our customers in North America.
• Monitor the work load of each member to insure accuracy, and balance tasks among staff.
• Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
• Insure proper coverage of desk duties when any member is out sick or on holiday.
• Co-ordinate and facilitate cross training within the department.
• Roll out and monitor Standard Operating Procedures and insure that each specific account SOP is in place and adhered to by members.
• Follow up with training and motivation programs to insure continue compliance and success.
• Maintain file audit procedure.
• Encourage Kaizen and PRIDE projects whenever possible.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
• Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees