Air Freight Manager HNL

APOLLO FREIGHT INC•Honolulu, HI

About The Position

The Air Freight Manager will oversee and manage all tasks related to the air freight services provided to our customers. This role involves leading the air freight team, including agents and account managers, to ensure efficient, accurate, and expedited services. The manager will also collaborate with the Operations team to ensure the proper handling of cargo at arrival and departure points. A key aspect of this role will be business development, focusing on growing air freight accounts by attracting new clients, increasing volume with existing customers, and exploring opportunities within new industries.

Requirements

Bachelor’s degree in business or related field.
5-7 years of experience in the logistics industry, preferably in the perishable or temperature-controlled sectors.
Proven experience in managing air freight operations and leading a team.
Proficiency in English written and spoken (Spanish is a plus).
Strong leadership skills with the ability to motivate and develop team members.
Excellent problem-solving abilities and flexibility to respond to customer and business demands.
Strong organizational skills, with the ability to handle multiple tasks simultaneously.
Customer-focused mindset with excellent communication and negotiation skills.
Proficiency in logistics management software and MS Office applications.
Ability to develop strategic initiatives to expand customer base and volume.

Responsibilities

Manage and oversee all air freight operations, ensuring services are carried out accurately, on time, and efficiently.
Supervise, train, and support a team of air freight agents and account managers, fostering a collaborative and high-performance environment.
Ensure compliance with regulations, customs requirements, and industry standards related to air freight services.
Develop and implement strategic plans to increase customer acquisition, retention, and volume growth.
Identify and pursue new business opportunities, including exploring industries not currently serviced.
Work closely with the Operations team to coordinate the proper handling, receipt, and dispatch of cargo.
Monitor and optimize processes to reduce errors, improve efficiency, and enhance customer satisfaction.
Maintain relationships with key clients, addressing issues promptly and proactively.
Generate regular reports on performance metrics, service quality, and customer satisfaction.
Implement best practices in logistics, quality assurance, and customer service within the air freight department.