Air Freight Agent

UPS•Romulus, MI

About The Position

Support and coordinate air freight trade services, products, and operations for a wide variety of customers. Air Freight Agents maintain ongoing relationships, provide support, resolve problems, and open supply requests for customers and centers. This position supports and coordinates airfreight trade services. He/she builds relationships with customers by utilizing communication skills. This position provides internal and external customer support regarding issues affecting shipping. He/she scans and moves cargo and performs other various tasks. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Requirements

Intermediate working knowledge of Microsoft Office: MS Word, Excel and Outlook.
Ability to communicate effectively, both in writing and verbally.
Desire to provide excellent customer service.
Possess general administrative skills such as in-bound phone support, distributing mail, preparing reports, processing forms, tracking shipments and orders, and data input.
Problem solving skills to resolve intermediate level concerns by conducting research with minimal supervision.
High attention to detail.
Ability to lift up to 70 lb.
Legal right to work in the U.S.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Support and coordinate air freight trade services, products, and operations for a wide variety of customers.
Maintain ongoing relationships with customers.
Provide support to customers.
Resolve problems for customers.
Open supply requests for customers and centers.
Build relationships with customers by utilizing communication skills.
Provide internal and external customer support regarding issues affecting shipping.
Scan and move cargo.
Perform other various tasks.