Air Export Agent

DHL (Deutsche Post)•Hebron, KY

53d•$21 - $28

About The Position

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html As an Air Export Agent, you will be responsible for the movement of our customer's air export shipments. You will coordinate and be the main point of contact for our outbound Air Export shipments from initial customer contact to final destination.

Requirements

Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft office (Word, Excel, Outlook) preferred
Minimum of 2 years of Logistics / Freight forwarding industry experience preferred

Nice To Haves

Cargo Wise systems knowledge is a plus
Hazmat certification is a plus

Responsibilities

Coordinate and ensure timely bookings with airline on customer behalf
Prepares export documentation, including entry into computer operations program, in accordance to country requirements
Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
Compliant filing of AES (automated export system) with US customs
Responsible for timely completion of export documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
Ongoing communication with customer and overseas offices in regards to shipment movement
Follow-up with airline to keep track of departure information and updates
Responsible for file level profitability
Audit charges for accuracy prior to sending to accounting for payment
Confirm payment responsibility (depending on terms) and audit credit status if needed
Ensure customer profiles are accurate and updated
Other duties as assigned

Benefits

Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

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