AIMS Fulfillment Specialist

ACME CONSTRUCTION SUPPLY•Chandler, AZ

1d•$21 - $23•Onsite

About The Position

The Acme Inventory Management System (AIMS) Fulfillment Specialist is responsible for establishing and maintaining daily onsite customer service through vendor managed and customer owned inventories at their field operation shop or field job sites. The Specialist manages long-term onsite customer relationships by developing trust and providing expertise service with Acme’s AIMS solutions.

Requirements

High school degree or equivalent
Decisive thinker, with ability to quickly analyze information and make robust decisions
Collaborative, able to work well with a wide range of people both within and outside the company
Problem solving skills; listening to ; interpreting and meeting the needs of others by diagnosing and rectifying problems
Demonstrated understanding and application of effective sales strategies and techniques
Ability to communicate in a clear and concise manner
Competent industry product knowledge
Advanced communication skills
Proven ability to manage priorities and conflicting timelines
Flexible, adaptable, customer service-oriented personal style
Pro-active approach to sales, including ability to consistently meet or exceed sales goals
Demonstrated understanding of sales margins
Pro-active approach to finding solutions and managing problems
Proven ability to manage priorities and conflicting timelines
Demonstrated proficiency in developing and executing written communications, reports and plans
Focused on delivering the best possible results for the company by demonstrating goal-driven determination, resourcefulness, resiliency, tenacity, persuasiveness, adaptability and courage
Is able to demonstrate safe driving practices, maintain a good driving record, and maintain eligibility to obtain a DOT Medical Card as required by DOT regulations and and meet requirements for Company sponsored insurance program
Must have the ability to lift up to 50 lbs. to a height of 3-4 feet and load product into trucks
Must be able to remain in a stationary position for an extended period of time
Ability to ascend/descend a ladder to pull or put away product from shelving and racking
Ability to safely operate a dolly, pallet jack and/or forklift in loading and unloading supplies
Understanding of required PPE conditions
Ability to drive and operate a commercial motor vehicle, maintain a valid driver’s license
Ability to obtain a DOT Medical Card as required by DOT regulations
Must function equally well in both an office, warehouse and construction job site environment
Travel throughout company sales region, which depending upon assigned branch, may include Oregon, Washington, Idaho, California, Nevada, or Arizona
Occasional travel within North America may also be required
Extensive driving required in a commercial motor vehicle: All weather driving Urban Driving Construction Job Sites

Nice To Haves

2-3 years’ experience with Acme is preferred
Inside Sales a/o customer service experience is preferred

Responsibilities

Enters AIMS sales orders/inventory with accuracy and attention to detail into Innovo
Jobsite Responsibilities includes: Hardware Box Location, Cleanup / organization of product, handling of inventory, delivery of product to assigned area per customer request
Works directly with the Branch manager and Warehouse manager for logistics and scheduling of service on a daily basis
Proactively partners with Outside sales team to explore opportunities for the AIMS solution
Presents Acme product solutions as requested
Tracks and timely respond to all customer sales inquiries and concerns and resolve by any means necessary to ensure a high level of customer service satisfaction and customer relationships
Participates in sales and marketing events
Provides education to existing and prospective customers specifically regarding the AIMS solutions
Researches and sources product for customers using a variety of tools, including but not limited to Eclipse, catalogs, websites, industry and store contacts along with Phocas & Innovo
Proactively communicates with customers about expected delay or issues with their orders
Follow up promptly on all customer requests for information
Resolves customer complaints and disputes in a timely, professional manner
Maintain awareness of company pricing, service opportunities, and sales guidelines
Proactively communicates any discovered inventory or pricing discrepancies directly to Outside Sales Representative who manages the account
Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits
Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources