AIML - Annotation Team Lead

Apple•Austin, TX

7d•Onsite

About The Position

As the AIML Data Operations Team Lead, you will focus on leading a team of Annotation Analysts. You will be responsible for the team's operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams. As an AIML Data Operations Team Lead, you'll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated, friendly and have a passion to support your team's development through critical and creative thinking. You'll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees' success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You'll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one's, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You'll establish clear and effective working relationships and communication channels with internal partners. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.Additionally, some supervisor shifts require certain hours, to be present on campus, and can span any hours of operation, including evenings, weekends, and holidays.

Requirements

Experience in contact center or similar dynamic environment supervising 20-30 employees
Experience leading in a professional environment
Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
Excellent influencing skills and ability to work with key business partners
Priorities coaching needs and experienced in developing employees to achieve optimal results
Able to develop coaching plans that incorporate observations and key performance trends
Leads a standard for high-quality work by consistently meeting and exceeding performance goals
Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
Solution oriented leader who demonstrates creativity and curiosity
Ability to thrive in a dynamic and ambiguous environment

Nice To Haves

Experience in the field of AIML- Data Annotations
Project Management
Data Analysis
Quality Management Systems

Responsibilities

Providing daily leadership and promoting the development of 25-30 Annotation Analyst team members.
Identifying, promoting, and implementing innovative ideas to meet and exceed performance and quality goals set by leadership.
Supporting employees' success through establishing relationships and seeking to understand what motivates individuals.
Overseeing performance management, ensuring daily, monthly, quarterly operational metrics are met.
Effectively executing on management and administrative tasks such as leading staff meetings, conducting regular one-on-one's, hiring, training, and development of employee performance.
Driving operational improvements, team collaboration, and recommend innovative solutions to business challenges.
Establishing clear and effective working relationships and communication channels with internal partners.