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About the position
The AIML Asset Delivery team is responsible for building, packaging, publishing and downloading ML models for Apple devices to enable Apple Intelligence features (Summarization, Clean Up in Photos, Genmoji etc), Siri on device, and Dictation. We work across all OS platforms, including iOS, macOS, tvOS, watchOS, visionOS. As a triage and diagnostic tooling engineer for the AIML Asset Delivery team, you will be working in a dynamic engineering environment, facing exciting new challenges daily. You will work to understand and characterize incoming bugs and improve tooling to help with this process. Help Apple ensure an excellent customer experience when we ship new software updates and new devices!
Responsibilities
- Focus on aspects of the over-the-air delivery of system assets.
- Analyze incoming bugs and root cause the issue based on past reports.
- Assign issues to appropriate teams or engineers for further investigation.
- Surface the most critical issues quickly using strong communication skills.
- Enhance and/or develop triage methods and tools to streamline the process.
Requirements
- Excellent problem solving skills.
- Strong communication skills with engineers, project managers, QA, escalating when needed.
- Eager to learn, not shy about asking questions.
- Experience triaging system level issues and analyzing system logs.
- Curiosity and perseverance to track problems through many layers of the software stack.
- Excited about using skills to improve tools, write new scripts, and recommend process improvements.
- Experience with bug reporting tools.
- Comfortable working in Terminal/Unix shell.
- Scripting/coding experience (Ability to write/modify shell scripts, Familiarity with regular expressions, Experience with python, Experience with Git/Source Control).
Nice-to-haves
- Exposure to ObjC/Swift.
- Familiarity with Apple’s software update processes.
- Awareness of over-the-air updates and the related challenges.
