ASC - Aide Services Coordinator

HCR Home Care•Rochester, NY

20h•Onsite

About The Position

The Aide Service Coordinator (ASC)’s main responsibility is to develop the visit schedule for Home Health Aides and Personal Care Aides (HHAs/PCAs). The ASC will also run and review process control reports and provide excellent customer service to internal/external customers via phone and email.

Requirements

One (1) year home care experience.
Excellent communication skills & the ability to interact with all levels of staff and community partners.
Ability to multi-task and prioritize work.
Strong computer skills.
Ability to function under stress.

Nice To Haves

Associate's Degree preferred, or equivalent experience.

Responsibilities

Coordinate HHA/PCA visits and internal referrals.
Coordinate HHA/PCA work schedules focusing on customer service and ideal matching to availability.
Utilize the scheduling request report to assign aides to clients.
Manage entire client service coverage as ordered by case managers including planning for weekends and holidays.
Provide clients with consistent aide service focusing on continuity of care & customer satisfaction.
Manage overtime use and contract hours in accordance with department goals and targets.
Build relationships with all staff (both field and office) and foster a team atmosphere.
Complete documentation/workflow to support schedule changes.
Log all incoming and outgoing phone conversations and document reason for messages left.
Assign designated on-call and per diem aides for maximum efficiency.
Take on-call rotation as assigned.
Notify all clients of aide service changes prior to scheduled service (i.e., clients should be notified before the end of the day of any possible non-coverage/on call coverage for the next day).
Take any concerns from the aides and forward to the appropriate RN Case Manager.
Run required reports and follow-up on any necessary action items.
Other duties as assigned.