AI Workplace Engineer Intern
About The Position
The Workplace Technology team seeks to provide high quality technical guidance and support for all workstation system needs for the American Chemical Society. With a strong focus on customer service, Workplace Technology aims to provide technology to support the productivity of staff, and to provide appropriate access to Society information to further the goals of the Society. Position Summary: The AI Workplace Intern will support the Workplace Technology Team during ACS’s ongoing AI transformation efforts. This role focuses on improving internal staff productivity by designing high-quality prompts, building no-code Copilot agents, and helping streamline support processes using AI-driven solutions. The intern will collaborate with stakeholders across ACS to understand business workflows, identify opportunities for AI assistance, and develop reusable prompt templates and agent-based solutions that improve self-service, reduce support ticket volume, and enhance the overall employee experience.
Requirements
- The Ideal candidate will be a rising college junior, senior or recent college graduate.
- Currently pursuing a major in Computer Science, Data Science, Business Admin.
Responsibilities
- Prompt Engineering & Optimization: Develop, test, and refine AI prompts for internal use across multiple departments, including Finance, HR, Publications, and Member Services. Create reusable prompt templates that improve productivity and reduce manual effort.
- Copilot Agent Development: Build low/no-code Copilot Studio agents that guide ACS staff through common IT tasks such as password resets, MFA setup, Teams/Zoom troubleshooting, and new hire onboarding. Load relevant documentation, define behaviors, and test workflows for accuracy.
- AI-Assisted Process Improvement: Evaluate current Desktop Support workflows and identify opportunities for AI augmentation. Recommend solutions using prompts, agents, or automation tools to reduce L1 ticket volume and streamline service delivery.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
