AI Transformation Associate (Iwaki America)

Ampliwork • Boston, MA

3d

About The Position

Iwaki America is hiring an AI Transformation Associate to support the successful
deployment and adoption of AI agents within its Customer Service and Technical Support
organizations.
In the initial phase, this role is highly execution-focused and embedded directly with
Iwaki’s Customer Service and Technical Support teams.
The role works closely with Iwaki stakeholders and acts as the primary day-to-day liaison
with Ampliwork, supporting implementation, training, adoption, and performance tracking
of the agents.
This is not a software engineering role. It is a business-first, operational AI enablement role
focused on making AI tools work reliably in real workflows.

Requirements

• Recent undergraduate (last 1–3 years) from a local or regional university
• Degree in Business Analytics, Business Administration, Engineering, Economics, or similar
• Familiarity with AI concepts and agentic tools (no coding required)
• Strong project management and organizational skills
• Excellent written and verbal communication skills
• Strong listening skills and comfort working with senior stakeholders
• Intelligent, curious, and quick learner
• Can-do attitude with a strong sense of urgency
• Pragmatic and business-oriented
• Comfortable operating in ambiguity
• Strong sense of ownership and accountability

Nice To Haves

• Internship or project experience in analytics, operations, or digital transformation
• Exposure to workflow automation or AI-enabled tools
• Experience training others or managing cross-functional initiatives

Responsibilities

• Customer Service & Technical Support Enablement
• AI Agent Implementation & Coordination
• Training, Change Enablement & Adoption
• Measurement & Outcomes

Benefits

• Be directly involved in a real, production AI deployment from day one
• Work closely with Customer Service and Technical Support teams who are central to Iwaki’s customer reputation
• Gain hands-on experience operating AI agents in a live business environment
• Grow into a broader AI transformation role as impact is demonstrated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level