AI Systems Engineer

Heritage Hotels & Resorts Corporate Office•Albuquerque, NM

16m

About The Position

We are seeking a Technology Systems Engineer who will shape how technology powers the guest experience and daily operations across Heritage Companies. In a hospitality company built on culture, service, and human connection, technology should never be a barrier, it should be an accelerator. This role ensures our systems work seamlessly behind the scenes so our teams can focus on what matters most: delivering exceptional, memorable experiences. You will design, build, and maintain the technology that connects our hotels, restaurants, and corporate teams, directly impacting how we operate, how we scale, and how our guests experience our brand. From launching new properties to enhancing digital guest journeys, your work will influence every touchpoint of the Heritage experience. You will simplify complexity, solve high-impact problems, and bring thoughtful, scalable solutions to a dynamic and growing organization. This role matters because when our technology is intentional, efficient, and aligned, it allows our people to take care of our guests, and allow our guests to experience the very best of Heritage.

Requirements

Proven experience with AI-assisted development workflows and automation
Strong foundation in HTML, CSS, and JavaScript
Proficiency with Git, version control, and deployment processes
Experience with APIs, system integrations, and databases
Working knowledge of networking and DNS
Strong technical writing and documentation skills
Ability to navigate vendor systems and solve problems with limited documentation
Highly autonomous with strong systems thinking and problem-solving abilities

Nice To Haves

Experience with Cloudflare or similar infrastructure platforms
Python or scripting experience
Experience with enterprise systems (SSO, permissions, provisioning)
Website development (CMS or static site generators)
Familiarity with hospitality technology systems
Experience with multi-site operations, networking, or monitoring tools

Responsibilities

Own the full lifecycle of Heritage’s technology systems, including development, deployment, maintenance, and optimization across internal and guest-facing platforms
Build and manage applications, automations, and integrations that support business operations, data flow, and team efficiency
Maintain and enhance internal systems including dashboards, workflows, identity/access management, and communication infrastructure
Oversee multi-property technology environments including networking, WiFi, security systems, and operational platforms
Manage and optimize guest-facing technology including websites, digital experiences, and integrations with PMS, guest data platforms, and related systems
Ensure all systems align with luxury hospitality standards in performance, usability, and design quality
Leverage AI-driven development tools to accelerate delivery, improve workflows, and scale technical capabilities
Produce clear, structured documentation including system architecture, implementation guides, and operational references
Identify inefficiencies, simplify systems, and implement scalable solutions that improve performance and reduce manual effort
Partner with leadership to execute technical priorities and contribute to long-term technology strategy

Benefits

Competitive pay and comprehensive benefits including a 25% match for 401k!
Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
Free employee parking!
Opportunity to contribute to large-scale initiatives and long-term innovation!
Own meaningful work from end to end, with real impact across hotels, restaurants, and corporate operations!
See your work come to life in real time – supporting both team members and guest experiences daily!
Grow alongside the business with opportunities to expand your scope, deepen your expertise, and evolve your career!
Work with leadership that values curiosity, innovation, and forward-thinking approaches to technology!
Be part of a purpose-driven company that celebrates culture, community, and belonging!

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