AI Success Manager

Braze • San Francisco, CA

214d • $146,150 - $172,129 • Hybrid

About The Position

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You'll oversee design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the Braze product development process, and act as the voice of our customers. Finally, given the analytical nature of Braze's product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase Braze's value proposition.

Requirements

• Prior Strategy Consulting experience preferred
• Familiarity with data science or machine learning is a strong plus
• Entrepreneurial mindset: take initiative, work around obstacles, and seek creative solutions
• Ability to build trust-based relationships with external partners
• Strong analytical skills to draw insights from raw data
• Passion for new technologies and their potential impact on business
• Structured and organized approach to planning and execution
• Clear communication skills, both written and verbal

Responsibilities

• Support the AI Success Director to build meaningful relationships across our customers' organization
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the Braze sales team to drive renewals & upsell opportunities
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
• Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze's business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to Braze's product & marketing teams to ensure a customer-centric product roadmap

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services