AI Strategist

CU Answers • Grand Rapids, MI

1d

About The Position

CUAnswers is seeking a forward-thinking AI Strategist to drive the intelligent evolution of our operations, technology, and member-facing services. In this role, you will serve as a trusted internal consultant partnering with teams across the organization to identify opportunities where artificial intelligence (AI) can streamline workflows, elevate quality, and unlock new capabilities. CUAnswers has been building credit union technology for decades and AI is changing the game. CUAnswers is looking for someone that knows AI and can bridge the gap. What You’ll Do · Collaborate with internal teams to find the processes that AI could assist in improving their efficiency and effectiveness. · Research the AI landscape, using the knowledge you already have as a starting point to find what is genuinely useful for CUAnswers · Help our developers write better code faster · Design smarter workflows that save time and reduce repetitive tasks · Build an AI roadmap that leadership can understand and utilize in their briefings · Keep us on the right side of ethics, compliance, and good judgment as we experiment What You Bring · Bachelor’s degree (business/IT/computer science/data science/information systems) OR equivalent experience (2–3 years AI experience qualifies as equivalent) · Experience building AI tools and automation platforms · Experience in project management · Proven record of successful collaboration with internal and external teams · Strong written and verbal communication skills · Ability to work with both technical and non-technical partners · Strong attention to detail and accuracy · Comfort handling confidential / sensitive data · Reliable attendance and professionalism · Ability to travel as needed · Commitment to CUAnswers’ mission and cooperative values Why You’ll Love Working With Us You’ll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills. What is CUAnswers? CUAnswers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

Requirements

• Bachelor’s degree (business/IT/computer science/data science/information systems) OR equivalent experience (2–3 years AI experience qualifies as equivalent)
• Experience building AI tools and automation platforms
• Experience in project management
• Proven record of successful collaboration with internal and external teams
• Strong written and verbal communication skills
• Ability to work with both technical and non-technical partners
• Strong attention to detail and accuracy
• Comfort handling confidential / sensitive data
• Reliable attendance and professionalism
• Ability to travel as needed
• Commitment to CUAnswers’ mission and cooperative values

Responsibilities

• Collaborate with internal teams to find the processes that AI could assist in improving their efficiency and effectiveness.
• Research the AI landscape, using the knowledge you already have as a starting point to find what is genuinely useful for CUAnswers
• Help our developers write better code faster
• Design smarter workflows that save time and reduce repetitive tasks
• Build an AI roadmap that leadership can understand and utilize in their briefings
• Keep us on the right side of ethics, compliance, and good judgment as we experiment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level