AI Solutions Specialist | Manager

CBIZ, Inc. • Washington, DC

46d • Hybrid

About The Position

We are seeking an Artificial Intelligence (AI) Solutions Specialist (Manager) to join our AI team at CBIZ. As a Manager, you will play a critical role in creating impactful AI applications across the organization, working with service lines to design and deploy process specific agents. You will also support AI training and change management initiatives and may contribute to AI go-to-market initiatives.

Requirements

• Bachelor's degree or equivalent experience required
• At least 6 years of related experience required
• Minimum 3 years of supervisory experience required
• A degree in Information Technology, Computer Systems Analysis, or Management Information Systems is preferred
• PMP preferred
• Demonstrated knowledge of healthcare industry regulations, policies, and procedures
• Demonstrated knowledge and experience working with business stakeholders and leaders, IT project planning, delivery, and execution using Traditional and Agile SDLC methodologies
• Experience with VSTS, Jira, and/or other team/project collaboration tools
• Ability to work in and lead a team, while communicating and coordinating with peer teams
• Ability to formulate, document and recommend new policies and procedures
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability
• Ability to lift up to 50lbs

Nice To Haves

• Bachelor's degree in Business, Accounting, Taxation, Computer Science, Data Science, Information Systems, Education, or a related field.
• 4-7 years of experience in solutions engineering or consulting, enablement, training, or AI/enterprise software roles, ideally with a focus on prompt/context engineering, AI, and/or agents.
• Hands-on experience with LLMs (e.g., ChatGPT, Gemini, etc.), including creating, refining, and evaluating prompts/context, and agentic orchestration (e.g., MCP).
• Demonstrated ability to identify, validate, and prototype or build high value AI prompts or agents, working with key stakeholders to understand business needs.
• Experience in designing and delivering engaging training sessions, workshops, or enablement materials on technical topics for diverse audiences.
• Strong technical and business acumen; able to bridge the gap between end-user needs and AI technology solutions.
• Exceptional communication, facilitation, and storytelling skills; able to engage and influence both technical and non-technical stakeholders.
• Effective project management skills, able to juggle multiple initiatives and deliver results in a fast-paced environment.
• Creative, tenacious, analytical, and solution-oriented approach to problem solving.
• Customer-first mindset with experience driving technology adoption and change.
• Experience in the accounting, tax, benefits, or professional services industry is a plus.
• Willingness to travel up to 10-15% for training, client meetings, conferences, and events.

Responsibilities

• Identify, evaluate, and prototype or build high value AI prompts or agents, working with key stakeholders to understand business needs (e.g., current state, challenges, and objectives).
• Design and deliver comprehensive AI training sessions and enablement materials (e.g., guides, tutorials, case studies, though leadership) for CBIZ employees and external clients, covering best practices and strategies for technical and non-technical stakeholders.
• Collect feedback on effectiveness of platforms, applications, training, and enablement materials and monitor engagement and business outcome KPIs to influence the product and program roadmap.
• Continuously update your knowledge of the latest in AI (e.g., model performance, context engineering, industry trends, application limitations) to feed the product pipeline and ensure enablement programs are best-in-class.
• Foster a collaborative and inclusive culture, modeling consultative, customer-focused leadership internally and externally.
• Lead analysts and senior analysts to deliver high quality products, insights, and supporting materials and execute on defined objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees