AI Solutions Product Manager

American Express • Phoenix, AZ

3d • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are Card, loans, banking, and payment application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable by increasing application completions and approvals.
In this role, you will partner with Technology, Marketing, Research, Analytics, Risk, and UX/UI teams to deliver intelligent, scalable, and compliant onboarding solutions that directly drive growth.
You will serve as the AI product champion for EAPP, embedding intelligence into core platform capabilities and driving the evolution from static, rule-based workflows to predictive, adaptive, and generative experiences. This includes identifying high-impact AI/ML and Generative AI use cases that improve conversion, streamline decisioning, reduce friction, and enhance customer personalization — while adhering to Responsible AI and governance standards.
You will influence platform architecture and roadmap decisions to ensure EAPP is AI-ready, scalable, and positioned to support future model integrations, experimentation frameworks, and model lifecycle management.

Requirements

• 8-10 years of Product or Solution Management experience.
• Experience ideating, implementing and monitoring product, governance frameworks, including defining and tracking KPIs
• Strong knowledge of SDLC and Technical acumen.
• Strong understanding of API integrations.
• Experienced to lead large scale program and establish new processes
• Strong analytical problem-solving skills and comfortable with ambiguity.
• Strong written and verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you.
• Strong collaboration & relationship skills –You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.
• Ability to thrive in a fast-paced environment, with competing resources and priorities.
• Hard-working, self-motivated, and strong willingness to learn and make an impact.

Nice To Haves

• A combination of technical expertise, product management experience, and strong leadership skills, with a focus on ensuring products align with business strategy and regulatory requirements throughout their lifecycle.

Responsibilities

• Creating and maintaining a framework that outlines the policies, processes, and procedures for solution development and management.
• Establish clear lines of accountability and decision making for solution development and management.
• Effectively communicate, influence, and collaborate with diverse stakeholders, including executives, and development teams to successfully drive governance enforcement.
• Perform solutioning duties by de-mystifying complex needs in partnership with Product Delivery, Technology and Design partners.
• Documenting and Socializing solution frameworks and standards with Product and Technology teams.
• Creating and presenting leadership updates.
• Identify, prioritize, and deliver AI/ML and Generative AI use cases that measurably improve acquisition funnel performance (e.g., conversion, completion rates, decision speed, personalization).
• Translate business challenges into AI-enabled product requirements in partnership with Data Science and Engineering teams.
• Define experimentation strategies (A/B testing, pilots, model performance metrics) to validate AI solutions and quantify business impact.
• Partner with Risk, Compliance, and Governance teams to ensure Responsible AI implementation and regulatory adherence.
• Embed model monitoring, feedback loops, and performance KPIs into product lifecycle management.
• Influence roadmap prioritization to transition EAPP toward AI-native platform capabilities.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees