AI Solutions Lead

superset} Hive Community • San Francisco, CA

4h • Hybrid

About The Position

Kana is an agentic AI platform for marketers. We help enterprise brands find better audiences, optimize campaigns, and stay visible in an AI-driven world — using synthetic data enrichment, AI-powered analytics, and answer engine optimization.
We’re building a team of AI Solutions Builders — people who work directly with enterprise customers and use AI coding agents to build the applications that solve their problems. This role leads that team of AI Solutions Engineers, setting standards and taking on the most complex builds. This team is a key input into our product strategy as the patterns you identify and the systems you design will directly shape Kana’s core platform.
This is a player-coach position. You’ll define the playbook for how we build software with AI, set the quality bar for what ships, and manage a growing team of builders. But you’ll also be hands-on — taking customer engagements yourself, building applications with AI tools, and staying deep in the work. If you’re looking for a role where you manage from a distance, this isn’t it.
We want someone with a product management background in adtech or martech who understands how consumer-facing brands think about audiences, campaigns, and growth. You’ve been technical your whole career — not necessarily an engineer, but someone who reads code, understands systems, and has strong opinions about how things should be built.
You’ll report directly to the co-founder/CTO.
Hybrid - 4 days/week

Requirements

• Product management or customer facing product engineering background in adtech or martech. You understand how consumer brands think about audience targeting, campaign optimization, and growth — because you’ve built products in that world.
• Technical depth. You can read Python, React, and SQL. You understand API design, data modeling, and system architecture. You’re the PM who engineers actually want to work with because you speak their language.
• Hands-on experience building real applications using AI coding tools (Claude Code, Cursor, Copilot, or similar). You’ve built real things with them and have strong opinions about how to get the best results. You understand both their leverage and their limitations.
• Experience leading small teams in a startup or high-growth environment. You know how to hire well, set a high bar, and develop people — without layers of process.
• Enterprise customer-facing experience. You’re comfortable in a room with a CMO and equally comfortable debugging a failing build.
• A bias toward doing the work yourself, not delegating it. You want to build, not just manage.

Nice To Haves

• Experience building or scaling a solutions engineering, professional services, or technical consulting practice.
• Familiarity with synthetic data, audience enrichment, or data clean rooms.
• Background in programmatic advertising, DMP/CDP platforms, or marketing analytics.
• You’ve defined the process and methodology for a team that didn’t exist before you joined.

Responsibilities

• Deliver high-quality marketing applications that customers rely on in production.
• Lead enterprise engagements end-to-end: discovery, requirements, build, and delivery of marketing applications on Kana’s platform.
• Reduce time from discovery to live deployment through disciplined scoping and AI-assisted workflows.
• Identify repeatable patterns across customer builds and partner with engineering to turn them into scalable features.
• Take on the most complex or high-stakes customer builds yourself. Set the standard for what good looks like.
• Ensure every application your team ships meets enterprise quality standards — performance, reliability, UX.
• Hire, develop, and manage a team of AI Solutions Builders (starting small, growing with as the company grows).
• Coach the team on how to get the best output from AI coding agents, how to review generated code, and how to work with enterprise customers.
• Create the feedback loops between your team and the platform engineering team so tool improvements compound.
• You will synthesize insights from customer builds and work closely with the CTO and platform team to determine which capabilities should become first-class products.
• Define the product strategy for the solutions practice: what types of applications we build, how we scope engagements, and where we draw the line between custom builds and platform capabilities.
• Identify patterns across customer engagements that should become repeatable products or templates.
• Shape the roadmap for our AI-assisted development tooling based on what you see working (and failing) in the field.
• Define and evolve the playbook for AI-assisted application development: which tools to use, how to structure prompts, code review standards, quality benchmarks for AI-generated output, how to handle edge cases.
• Document what works, what doesn’t, and which approaches produce the best outcomes for different types of applications.
• Stay on top of the rapidly evolving AI tooling landscape and integrate new capabilities as they emerge where they materially improve speed or reliability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed