AI Solutions Lead

Pro-Spectus LLC

2h • $145,000 - $175,000 • Remote

About The Position

The AI Solutions Lead is a senior individual contributor responsible for owning and scaling applied AI capabilities across our CRM ecosystem (Salesforce) and operationalizing existing AI platforms after implementation. This role sits at the edge of “platform ownership” and “growth”—ideal for someone who can both run what already exists and expand it into new, high-impact use cases.

The work centers on two major areas:

1. CRM enablement (Salesforce Health Cloud, AI-assisted workflows, agent and automation capabilities)
2. Taking over and operating existing AI platforms (post-go-live ownership, tuning, evaluation, adoption, and governance)

Requirements

• Strong Salesforce experience (admin/consultant/solution delivery background) and comfort partnering with Salesforce technical teams
• Demonstrated ability to operationalize AI in real workflows (beyond experimentation): requirements → build/configure → launch → measure → iterate
• Practical understanding of LLMs and AI limitations (prompting, evaluation, failure modes, and human-in-the-loop design)
• Ability to communicate clearly with both technical and non-technical stakeholders; strong documentation habits
• High ownership mindset and ability to self-manage delivery in a remote environment
• Bachelor’s degree or equivalent practical experience required
• 5+ years of relevant professional experience; applied AI experience may be lighter for the right candidate if Salesforce and enterprise delivery experience are strong

Nice To Haves

• Experience in regulated or healthcare-adjacent environments
• Familiarity with AI evaluation approaches, QA frameworks, and monitoring for drift/quality
• Experience integrating AI outputs into analytics/reporting ecosystems (dashboards, operational reporting)
• Experience inheriting/operating platforms post-implementation and improving maturity over time
• Salesforce Administrator and/or Salesforce Platform App Builder (or equivalent hands-on expertise)
• AI/automation certifications or training a plus

Responsibilities

• Lead AI enablement across CRM & digital channels
• Design and implement AI-powered workflows within Salesforce (e.g., Health Cloud case processes, service workflows, knowledge and guided support experiences)
• Partner with Salesforce architects/admins to deliver scalable solutions (flows, automations, data model alignment, adoption plans)
• Identify opportunities to improve efficiency, quality, and customer/agent experience via AI-assisted case management and intelligent routing
• Own AI & agent platform operations (post-implementation ownership)
• Serve as the internal owner for AI and agent platforms post implementation
• Manage ongoing configuration, tuning, and scaling of AI agents and workflows
• Define standards for quality, evaluation, and human-in-the-loop review of AI outputs
• Monitor platform usage to identify gaps, drift, or new use case opportunities
• Collaborate with data and analytics teams to integrate AI insights into reporting and dashboards
• Translate AI capability into measurable business outcomes
• Identify, size, and prioritize AI use cases with clear success metrics (cycle time, cost-to-serve, quality, CSAT, throughput)
• Ensure solutions are production-ready (documentation, training, monitoring, support paths)
• Drive adoption by creating repeatable patterns (prompt libraries, reusable workflows, playbooks)
• Ensure responsible and governed AI use
• Maintain visibility into AI use cases across the organization and coordinate with IT/Security/Compliance
• Establish guardrails for sensitive data handling and appropriate human review/escalation
• Support ongoing model/tool evaluation to ensure outputs remain accurate, safe, and useful

Benefits

• robust medical, dental, and vision plans
• life insurance and disability coverage
• tax-advantaged savings accounts
• Employee Assistance Program
• home office benefits
• Employee Ownership Program
• paid time off
• holidays
• bereavement leave
• 401(k)-retirement plan with employer matching
• performance-based bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level