AI Solutions Engagement Director - Healthcare - Remote

UnitedHealth Group • Tampa, FL

4d • Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Customer/Business Engagement Director for ML/AI Solutions is responsible for building and nurturing relationships with healthcare clients and business stakeholders, driving adoption and value realization of machine learning and artificial intelligence technologies. This role acts as the primary customer-facing leader during solution delivery, interfacing closely with technical leads and engineering teams to ensure ML/AI solutions are aligned with client needs, deliver measurable outcomes, and support strategic business objectives in healthcare environments.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

• 8+ years of experience in customer engagement business development or account management preferably in healthcare technology or AI/ML domains
• 5+ years of building and managing client relationships in a technical healthcare environment
• 5+ years of people management experience
• 3+ years of experience with CRM tools analytics platforms and customer engagement metrics
• 2+ years of experience with machine learning artificial intelligence and their applications in healthcare
• Excellent communication presentation and interpersonal skills
• Ability to work cross functionally and influence stakeholders at all levels
• Ability to travel up to 25%25 for client meetings workshops and industry events

Responsibilities

• Customer Facing Leadership During Delivery
• Serve as the main point of contact for healthcare clients throughout the ML/AI solution delivery lifecycle ensuring clear communication and alignment of expectations
• Lead client facing meetings workshops and status updates translating technical concepts into business value and actionable plans
• Proactively manage client relationships address concerns and ensure high levels of satisfaction during project delivery
• Interface with Technical Lead and Engineering
• Collaborate closely with technical leads and engineering teams to communicate client requirements priorities and feedback
• Facilitate joint sessions between clients and technical teams to resolve issues clarify solution design and ensure successful implementation
• Bridge the gap between business needs and technical execution advocating for the client while supporting engineering best practices
• Solution Adoption & Value Realization
• Develop and execute strategies to drive adoption usage and value realization of ML/AI healthcare products and services
• Monitor customer engagement metrics gather feedback and identify opportunities for improvement
• Collaborate with product data science and engineering teams to tailor solutions to client needs and maximize impact
• Business Development & Relationship Management
• Identify new business opportunities and expansion areas within existing healthcare accounts
• Build long term relationships with key decision makers influencers and champions in client organizations
• Support proposal development presentations and contract negotiations for ML/AI healthcare projects
• Training & Enablement
• Develop and deliver training programs demos and onboarding sessions for healthcare customers and business users
• Create educational materials and resources to support customer understanding and effective use of ML/AI healthcare solutions
• Reporting & Continuous Improvement
• Track and report on engagement activities customer satisfaction and business outcomes
• Analyze engagement data to identify trends risks and opportunities for process improvement
• Stay current with industry trends emerging ML/AI technologies and best practices in healthcare customer engagement

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed