AI Solutions Architect, Communications

Anthropic • Seattle, WA

4h • Hybrid

About The Position

Anthropic is seeking an exceptional AI Solutions Architect to build intelligent systems that amplify the effectiveness of our Communications team. In this role, you will identify workflow opportunities across the team, develop Claude-powered solutions in partnership with our engineering organization, train Comms team members to use those tools confidently, and document improvements so the knowledge can scale to other teams across Anthropic.
This position, part of the Communications Strategy & Operations function, sits at the intersection of communications strategy, operations, and AI innovation. You will build infrastructure that enables our Comms team to move faster and operate at the scale that a frontier AI company demands — from how we track coverage and sentiment to how we manage rapid-response situations and cross-functional messaging coordination. This is also a chance to help define a model for AI-powered productivity that other functions at Anthropic can learn from and replicate.
This role is organized around four core pillars:
Discover: Identify automation and improvement opportunities
Conduct ongoing workflow audits across the Communications team to surface repetitive, manual, or time-consuming processes that are strong candidates for automation or AI assistance
Build relationships with Comms team members at all levels to understand pain points, gather requirements, and prioritize opportunities based on impact and feasibility
Stay current on Claude capabilities and emerging AI tooling to proactively identify new use cases the team may not yet know are possible
Build: Develop Claude-powered solutions
Lead the development of Claude-powered productivity tooling for communications workflows, including media monitoring, press clip curation, coverage tracking, briefing generation, and rapid-response support
Partner closely with Anthropic’s engineering team to design, build, and deploy solutions, translating communications requirements into technical specifications and working collaboratively through implementation
Partner cross-functionally with Communications leadership, Policy, Legal, Marketing, and Engineering to establish feedback loops that continuously improve tooling effectiveness and communications operations
Train: Enable the team to use tools effectively
Develop and deliver training programs that help Comms team members understand, adopt, and get the most out of new AI-powered tools, regardless of their technical background
Create clear, accessible documentation and how-to guides for every tool and workflow improvement you ship
Serve as an internal resource and first point of contact when team members have questions or encounter friction with new systems
Champion a culture of experimentation on the Comms team, helping colleagues feel confident testing and iterating with AI tools in their own work
Catalogue: Document and share learnings across Anthropic
Maintain a living knowledge base of all workflow improvements, automations, and tools built for the Communications team — including what was built, why, and what impact it has had
Establish KPIs and success metrics to measure the impact of each automation on team throughput, response times, and communications outcomes
Package learnings in formats that other teams across Anthropic can easily understand and apply, contributing to a company-wide library of AI productivity best practices
Regularly present progress, insights, and recommendations to Communications and cross-functional leadership, clearly articulating business value and lessons learned

Requirements

• 5+ years of engineering or technical product experience, including building data-driven productivity solutions with AI or automation
• Proven track record of developing and deploying automations focused on content and/or knowledge management, operations processes, or communications systems
• Experience building scalable systems in fast-paced, high-information-volume environments
• Ability to translate complex communications requirements into technical solutions and work effectively with both non-technical colleagues and engineering stakeholders
• A genuine instinct for documentation and knowledge sharing – you think about how to make your work reproducible and learnable by others
• Excellence in program management with demonstrated ability to build initiatives from the ground up in ambiguous, fast-paced environments
• Genuine curiosity about AI and enthusiasm for using Claude and other LLM technologies to solve real operational problems

Nice To Haves

• Understanding of communications workflows: how PR and comms teams manage campaigns, media relations, coverage tracking, executive briefings, and rapid response
• Experience with sentiment analysis, natural language processing, or media intelligence tooling
• Background in analytics or data visualization
• Experience developing training materials or running enablement programs for non-technical teams
• Experience at a high-growth technology company navigating fast-moving news cycles

Responsibilities

• Conduct ongoing workflow audits across the Communications team to surface repetitive, manual, or time-consuming processes that are strong candidates for automation or AI assistance
• Build relationships with Comms team members at all levels to understand pain points, gather requirements, and prioritize opportunities based on impact and feasibility
• Stay current on Claude capabilities and emerging AI tooling to proactively identify new use cases the team may not yet know are possible
• Lead the development of Claude-powered productivity tooling for communications workflows, including media monitoring, press clip curation, coverage tracking, briefing generation, and rapid-response support
• Partner closely with Anthropic’s engineering team to design, build, and deploy solutions, translating communications requirements into technical specifications and working collaboratively through implementation
• Partner cross-functionally with Communications leadership, Policy, Legal, Marketing, and Engineering to establish feedback loops that continuously improve tooling effectiveness and communications operations
• Develop and deliver training programs that help Comms team members understand, adopt, and get the most out of new AI-powered tools, regardless of their technical background
• Create clear, accessible documentation and how-to guides for every tool and workflow improvement you ship
• Serve as an internal resource and first point of contact when team members have questions or encounter friction with new systems
• Champion a culture of experimentation on the Comms team, helping colleagues feel confident testing and iterating with AI tools in their own work
• Maintain a living knowledge base of all workflow improvements, automations, and tools built for the Communications team — including what was built, why, and what impact it has had
• Establish KPIs and success metrics to measure the impact of each automation on team throughput, response times, and communications outcomes
• Package learnings in formats that other teams across Anthropic can easily understand and apply, contributing to a company-wide library of AI productivity best practices
• Regularly present progress, insights, and recommendations to Communications and cross-functional leadership, clearly articulating business value and lessons learned

Benefits

• competitive compensation and benefits
• optional equity donation matching
• generous vacation and parental leave
• flexible working hours
• a lovely office space in which to collaborate with colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level