Oliver Wyman - AI Product Enablement Manager

Marsh McLennan•Dallas, TX

4d•Hybrid

About The Position

About Oliver Wyman At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Job Overview: The Quotient Inside AI Product Enablement Manager leads the day-to-day execution of the AI Capability & Enablement function within Quotient Inside. Operating at the intersection of Product Strategy and Product Delivery, this role translates firm-wide AI priorities into structured coaching, triage, experimentation, and scalable guidance. This role serves as a linchpin between strategic intent and practical execution, owning the operating rhythms, stakeholder coordination, and workflow management that enable AI usage to scale responsibly across Oliver Wyman. The AI Product Enablement Manager is both hands-on and systems-oriented, ensuring high-quality enablement while identifying patterns, gaps, and improvement opportunities. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of 60% in-office attendance

Requirements

You’ll have at least 6 years of experience in AI enablement, digital delivery, product operations, project management, or related roles
Demonstrated experience of leading cross-functional initiatives with defined deliverables
Hands-on experience in working with AI tools and workflows (e.g., custom GPTs, prompt engineering, AI assistants)
A structured operator with strong project management and facilitation skills including coaching
Committed to AI experimentation fluency (meta-prompting, workflow testing, custom GPT exploration)
A strong stakeholder coordination and communication skills
A natural analytical thinker capable of identifying patterns and synthesizing insights
End-user obsessed and committed to practical impact
Comfortable in balancing independence with alignment to strategic direction

Nice To Haves

Experience of operating in professional services or complex, matrixed environments preferred

Responsibilities

Leading the day-to-day operations of the AI Capability & Enablement function, ensuring coaching, triage, experimentation, and standards-setting activities run effectively
Designing and managing structured workflows for intake, routing, escalation, and feedback loops
Tracking key performance indicators (e.g., adoption patterns, recurring use cases, response time, enablement effectiveness) and recommending course corrections
Monitoring OW channels and serve as a clearing house for responding to AI questions and actioning requests
Assess inbound needs and route appropriately: Direct bugs or platform issues to formal feedback mechanisms Guide general AI usage questions to living exemplars, prompt libraries, or training materials Connecting teams tackling similar use cases across Oliver Wyman and Marsh
Providing AI coaching through office hours, working sessions, and 1:1 support with colleagues who reach out via feedback channels
Guiding colleagues in translating ambiguous problems into AI-solvable use cases
Conducting hands-on experimentation with AI tools, including: Meta-prompting refinement Custom GPT configuration Workflow prototyping
Identifying recurring patterns across user requests and use cases
Synthesizing insights into reusable artifacts (living exemplars, blog posts, short demos, structured guides)
Contributing learning inputs to Product Strategy and the Director of AI Product Enablement
Leading discrete enablement initiatives from planning through execution (e.g., rollout of new prompting standards, custom GPT playbooks, adoption pilots)
Coordinating cross-functional contributors across Product Strategy, Design, Training & Comms, and platform teams