AI Platform Engineer

About the position

As a Product Engineer for our AI Agents Product, you will play a critical role in bridging the gap between our customers and cutting-edge AI-driven automation solutions. This role combines hands-on engineering with direct customer engagement to tailor AI-powered automation to real-world logistics workflows. You will work closely with customers to understand their operational pain points, rapidly prototype solutions, and deploy AI-driven automation that transforms their day-to-day processes. This is a high-impact, customer-facing engineering role ideal for someone who thrives at the intersection of technology, product development, and real-world problem-solving.

Responsibilities

• Collaborate directly with customers to understand their operational challenges and customize AI agents to fit their workflows.
• Develop and deploy intelligent AI-driven automation solutions that integrate seamlessly into existing logistics software systems.
• Work closely with Pallet’s product and engineering teams to refine AI capabilities based on real-world use cases and feedback.
• Build and optimize APIs, database solutions, and front-end interfaces that connect AI agents with enterprise logistics platforms.
• Ensure the reliability and scalability of AI-driven automation systems for high-volume logistics processes across multiple industries.
• Conduct hands-on troubleshooting, debugging, and performance optimization to ensure smooth AI agent deployments.

Requirements

• 3+ years of software engineering experience, ideally in a customer-facing role.
• Strong problem-solving skills and a passion for applying technology to real-world operational challenges.
• Experience with Node.js, TypeScript, GraphQL, PostgreSQL, and related technologies.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong ability to move quickly, iterate, and deploy working solutions in fast-paced environments.

Nice-to-haves

• Experience deploying, integrating, or optimizing AI-driven or automation-based solutions in enterprise environments.
• Experience with AI/ML technologies, RPA, NLP-driven automation, or logistics software.

Benefits

• Health, Vision, and Dental benefits
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option to help you save for the future
• Yearly learning and development stipend
• Commuter benefits for Bay Area employees
• Uber ride stipend if you ever have to work late in the office