AIOps Architect

Job Description We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. Accenture's Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center. You Are: Accenture's Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center. The Work: * Create advanced systems to monitor and analyze performance, detect issues, and provide real-time insights with AI and machine learning capabilities. * Create and implement plans to improve scalability, resilience, and efficiency in hybrid and multi-cloud setups by using automation, monitoring, and strong security measures for smooth, high-performing, and compliant systems. * Create and implement plans to improve cloud operations, manage infrastructure, boost application performance, streamline DevOps, enhance security, optimize networks, and support MLOps and LLMOps. * Use supervised learning models for predictive analytics by cleaning data, linking events, and finding root causes to create useful insights that help resolve issues quickly and improve system performance. * Use AI and machine learning models to automate fixing issues, improving performance, and scaling infrastructure, which decreases the time it takes to detect and resolve problems. * Create and use IT Service Management (ITSM) and ITIL frameworks to manage incidents, problems, changes, and service levels, making operations smoother and services more reliable. * Develop strong security systems that include Cloud Native Application Protection Platforms (CNAPP), Zero Trust Network Access (ZTNA), and fully automated DevSecOps processes to meet regulatory requirements and keep multi-cloud environments secure. * Design and deploy High Availability (HA) and Disaster Recovery (DR) solutions using distributed architectures, multi-zone redundancy, data replication, and automated failover, ensuring minimal service disruption and business continuity in multi-region deployments. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Qualification Here's What You Need: * Minimum of 8 years of experience in designing and scaling large IT projects using the latest technology in hybrid, multi-cloud, and on-premises environments, with at least 3 years in a similar AIOps role. * Minimum of 3 years of experience leading technical teams as a solution architect, managing hybrid cloud solutions across various cloud platforms. * Successfully led minimum of 2 complex projects from design to deployment, managing diverse teams and multi-vendor coordination to align with business goals. * Minimum of 3 years of experience in integrating AI/ML models for better monitoring, incident response, and predictive maintenance. * Minimum of 3 years of experience in emerging technologies like AI-enhanced operations, automation frameworks, and cloud-native security to improve system efficiency. * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience). Bonus Points If: * You have external client-facing consulting experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $132,500 to $338,300 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Minnesota $132,500 to $292,200 Maryland $122,700 to $270,600 New York $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Locations