AI Operations Lead, Original Content Operations

Apple • Cupertino, CA

9d

About The Position

Join a highly-energized environment with talented creative and operational minds
within Apple's Original Content Operations team. We are seeking a visionary and
hands-on AI Operations Lead to spearhead the strategic integration and
operationalization of Artificial Intelligence. This role is crucial for
transforming how our teams work, driving significant efficiency gains by
leveraging AI to scale our existing strengths and proven operational methods,
and fostering innovation across Original Content Operations.

You will be the catalyst for change, constantly identifying repetitive tasks and
building intelligent, AI-powered workflows to empower our teams. This involves
the strategic ability to think big, envisioning large-scale AI transformation,
while pragmatically breaking down complex workflows into manageable, automatable
components. Beyond technical implementation, a critical aspect of this role is
driving behavioral adoption, ensuring that the solutions we build are embraced
and utilized. You will operate outside the day-to-day execution, singularly
focused on making our content operations more efficient through the strategic
application of AI. This role will bridge the gap between operational needs and
technical capabilities, fostering close collaboration with internal engineering
and systems teams to scale AI innovations within Apple's robust technology
environment. This role requires a deep passion for AI, a "tinkering" mindset, and a strong process orientation. We are looking for an "AI native" – someone
who lives and breathes the latest in AI and is eager to apply that knowledge to
revolutionize our operations.

Requirements

• 5-7 years of progressive experience in operations management, process optimization, or a related field.
• Minimum of 3-5 years specifically applying Artificial Intelligence (AI) and Machine Learning (ML) to drive operational transformation.
• Deep, hands-on experience with cutting-edge AI/ML tools and concepts, including practical application of large language models (LLMs) like Gemini and Anthropic, with a strong emphasis on clear and effective communication techniques to elicit desired outputs from AI models.
• Proven ability to identify operational inefficiencies and design/implement practical, scalable automation solutions.
• Demonstrated ability to collaborate effectively with engineering, product, and cross functional teams to deliver technology solutions within complex organizational structures.
• Experience in integrating third-party solutions, particularly in the context of emerging technologies.
• Exceptional change management and communication skills, with a track record of successfully driving adoption of new technologies and processes across diverse teams.
• A "tinkering" mindset; a genuine passion for exploring, building, and experimenting with AI tools and technologies.
• Process-oriented with a strong analytical approach to problem-solving.
• Strong understanding of data principles and how data is used to train and improve AI models.

Nice To Haves

• Experience building or managing prompt libraries, AI workflow orchestration platforms, or similar automation frameworks.
• Background in product or program management for AI/ML initiatives.
• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Business Administration, Operations Management).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level