AI Operations Associate

CollegeVine

1d • Remote

About The Position

The AI Operations Associate owns the foundational processes that allow partners to onboard and launch agents quickly and efficiently. This role is the operational gatekeeper between a closed-won deal and a live, functioning partnership.
You’ll execute and troubleshoot core implementation workflows, collaborate closely with Implementation Managers and Forward Deployed Engineers, and surface process gaps before they become partner pain. The work is execution-heavy, detail-oriented, and critical to first impressions—when this role does its job well, partners launch smoothly and confidently.

Requirements

• 4+ years of experience in implementation operations, customer operations, RevOps, or a similar execution-focused role in a SaaS or tech-enabled environment.
• Strong operational judgment and attention to detail; you catch issues others miss.
• Comfort working cross-functionally with GTM, product, engineering, and customer-facing teams.
• Ability to follow playbooks rigorously while also knowing when and how to improve them.
• Clear written and verbal communication; documentation quality matters here.

Responsibilities

• Execute all operational steps required to initiate partner onboarding post–closed won or expansion, including deal entry, platform enablement, account creation, and agent tool configuration.
• Ensure partners are fully enabled to begin onboarding agents without unnecessary delays or rework.
• Work closely with Implementation and Forward Deployed Engineer teams to respond to partner-specific requests.
• Provide clear documentation and knowledge transfer to ensure the Success team has the context needed to support partners post-onboarding.
• Partner with GTM to ensure onboarding reflects contractual scope and expectations.
• Identify blocking issues early and escalate product gaps or enhancement opportunities to Engineering when needed.
• Identify recurring friction points in onboarding and implementation workflows.
• Propose and contribute to improvements that increase speed, clarity, and reliability across partner launches.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed