AI/ML Strategy and Data Modernization Product Director

JPMorgan Chase • Wilmington, DE

84d

About The Position

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director in Rewards, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You will set and execute the strategy across the Rewards product, leveraging AI, LLMs, ML, and other advanced technologies to deliver impactful results. You will manage a team of professionals focused on delivering process automation, cloud modernization, customer data analysis and data visualization. In addition, you will partner with product, technology, and data owners to drive data modernization and business intelligence across the Rewards product.

Requirements

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Demonstrated experience with AI/ML technologies, LLMs, advanced automation tools, and data modernization.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Promotes a strong controls environment and adheres to risk and process expectations.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Nice To Haves

• Recognized thought leader within a related field.
• Excited and inspired to deliver the best experience for our customers.
• Skilled at translating complex data into consumable formats and creating robust, repeatable processes.

Responsibilities

• Drive the strategy for automation and efficiency, focusing on AI/ML and data modernization across Rewards.
• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Oversee the development and delivery of solutions for product support functions, including escalations & complaints analysis, vendor management, fraud & misuse, third-party invoicing reconciliation & payments, content builds, business configuration/setups, platform monitoring, and exceptions handling.
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Own product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities