AI Learning & Development Specialist

Fidelity National Financial

11d•$80,000 - $125,000•Remote

About The Position

Fidelity National Financial (FNF) is seeking an AI Learning & Development Specialist to own the day-to-day delivery of enterprise AI adoption programs. This role sits at the intersection of education, content creation, and program management, part practitioner, part advocate, part storyteller, with a focus on making AI tools accessible and useful for both field and corporate employees. The AI Learning & Development Specialist executes a predefined Learning & Development strategy by delivering training, co-developing curriculum, managing the AI Learning Hub, and supporting Microsoft Copilot adoption. The right candidate is a strong content producer who can teach AI tools to non-technical audiences, run multiple workstreams with discipline, and stay focused on measurable adoption outcomes. This role reports to the AI Enablement Lead on the AI Transformation Team, who provides strategic oversight for the AI Learning & Development workstream. Day-to-day program delivery is the primary responsibility of the AI Learning & Development Specialist.

Requirements

Bachelor's degree required. Concentration in instructional design, communications, learning & development, information technology, or related field preferred.
Exceptional written and verbal communication skills; able to simplify complex AI concepts and make them immediately useful for non-technical audiences across field and corporate environments
Production discipline — this role requires consistent content output on a regular cadence; the ability to produce quality work reliably is non-negotiable
Strong organizational skills and the ability to manage multiple concurrent programs simultaneously without dropping threads
Genuine enthusiasm for AI tools and a practitioner mindset — you use these tools yourself and can model confident, responsible AI adoption for others
Able to operate independently with clear direction; does not require constant supervision to manage program delivery
Comfortable presenting to audiences at all levels, including executives and field leadership
Familiarity with responsible AI principles — data privacy, appropriate use, bias awareness, and governance — and the ability to communicate these boundaries clearly to employees who are learning to use AI tools in a regulated environment
Demonstrated ability to drive behavioral change through structured Learning & Development — not just tool introductions; adoption is the outcome, training is the mechanism

Responsibilities

Co-develop AI literacy content with the AI Enablement Lead across multiple formats — job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications — working from shared priorities and direction
Produce practical content on prompt engineering, AI workflow applications, and tool-specific skills for non-technical audiences; translate the AI Enablement Lead’s direction into ready-to-use learning materials
Own the production and publishing cadence — content gets from draft to delivered on schedule; retire outdated material and keep the content library current
Ensure all content is accurate, accessible, and immediately usable by field and corporate staff across a range of technical comfort levels
Execute the AI Tool adoption program as directed — delivering training sessions, onboarding support, and user communications across assigned populations
Own day-to-day metrics tracking and adoption reporting; maintain a consistent stakeholder communication cadence and keep the AI Enablement Lead informed with data and observations
Serve as the primary point of contact for field and corporate users with AI questions, onboarding needs, or adoption blockers; resolve issues or escalate with context
Identify adoption barriers and bring them to the AI Enablement Lead with supporting data and a recommended response; the Specialist surfaces and informs while strategy decisions remain with the AI Enablement Lead
Host regular AI office hours and provide one-on-one coaching for employees working through specific use cases; meet users where they are, not where the curriculum assumes they should be
Manage and actively contribute to the AI Learning Hub SharePoint site — maintaining content currency, publishing new resources, retiring outdated material, and ensuring quality user experience
Execute the Hub content strategy set by the AI Enablement Lead; bring forward recommendations and flag gaps, with final decisions on structure and featured content resting with the AI Enablement Lead
Track site engagement and usage data; report findings to the AI Enablement Lead to inform content priorities and Hub strategy
Provide education and practical AI skills support to the AI Champion Network — delivering training sessions, sharing resources and talking points, and helping champions build confidence with AI tools in their own teams
Support champion community touchpoints and engagement activities as directed; serve as a resource Champions can turn to for content, guidance, and tool-specific help
Draft and distribute AI Learning & Development stakeholder communications as directed by the AI Enablement Lead; support internal communications planning and executive update preparation
Other duties as assigned in support of the AI Learning & Development workstream and organizational AI adoption priorities