AI Learning Content Producer

Qualtrics • Seattle, WA

6d • Hybrid

About The Position

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. AI Learning Content Producer Why We Have This Role At Qualtrics, we’re redefining how organizations design, deliver, and continuously improve experiences. Software alone isn’t enough — customers need the practical skills, patterns, and guidance to put Experience Management into motion inside their business. Scaled learning is now a strategic growth lever for Qualtrics: it accelerates time-to-value, drives maturity progression, and unlocks sustainable customer outcomes. This role exists to create modern, AI-powered learning that brings that vision to life — rapidly producing content that helps customers activate, adopt, and succeed, while strengthening community and advocacy across the XM ecosystem. You’ll be part of the Community, Learning, and Advocacy team — a cross-functional group shaping how customers learn, grow, and influence XM as a category, all within the Customer Marketing organization. How You’ll Find Success You value pace over perfection — and believe high-velocity iteration beats long-form, over-produced perfection. You see customer learning as fast, iterative, story-driven content — closer to product marketing and creator craft than traditional corporate instructional design. You can turn raw inputs into crisp, structured, easy-to-consume learning quickly. You are fluent in applying AI tools to accelerate research → draft → refine → ship. You focus on delivering impactful learning experiences through rapid, agile processes. How You’ll Grow Help define the next generation of Experience Management learning formats Build reusable patterns and frameworks that increase velocity of future learning creation Work across product, CS, customer marketing, community, and Labs to support scaled maturity You collaborate effectively across teams, leveraging diverse perspectives to create impactful learning experiences

Requirements

• 2–5 years experience in instructional design, content creation, customer education, enablement, or similar role in SaaS environments
• Very strong writing and simplification skills
• Demonstrated experience operating AI tools daily to multiply your output — not just experimentation or awareness
• High-velocity mindset — able to move from idea → module in days, not weeks

Nice To Haves

• Experience with publishing into LMS environments like Skilljar preferred

Responsibilities

• Rapidly produce micro-learning modules, mini-courses, templates, and short-form learning bursts
• Use AI to accelerate transcript → module conversion, structured outlines, visual assets, and scenario / example generation
• Support publishing and discoverability across LMS, product surfaces, and community
• Support certification content updates (as needed) using AI to generate question variations
• Ship 4–8 new learning modules per month using AI-first workflows

Benefits

• A hybrid work model that balances purposeful in-office collaboration with flexible remote work for better work-life integration.
• Access to thoughtfully designed office environments optimized to inspire innovation and teamwork.
• Opportunities to build new learning channels and expand your influence across the Experience Management ecosystem.
• Competitive compensation combined with professional development and career growth support tailored to your journey.
• An inclusive, supportive culture that values diverse perspectives and fosters belonging across all team members.
• Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees