Cognizant Technology Solutions-posted 15 days ago
$112,000 - $132,000/Yr
Full-time • Mid Level
Louisville, KY
5,001-10,000 employees
Professional, Scientific, and Technical Services

As a Google AI Lead Engineer for Contact Center solutions, you will design and implement intelligent systems using the CCAI platform to create scalable, machine learning-driven solutions for enterprise clients. Also contribute to building scalable systems, improving model performance, and integrating AI into products that impact many of the users.

  • Project Management, ownership is essential for delivering a cohesive and high-performing solution.
  • Develop and deploy machine learning models for speech recognition, natural language understanding, and sentiment analysis.
  • Design dialog flows and managing intent recognition
  • Build IVR systems, call routing, and CRM integrations.
  • Work with real-time analytics, call transcript analysis, QA automation and agent assist tools
  • Collaborate with cross-functional teams and clients to understand contact center workflows and challenge areas.
  • Customize and optimize Google's CCAI tools (Dialogflow, Agent Assist, etc.) for client-specific needs.
  • Analyze call transcripts and customer interactions to improve model accuracy and customer experience.
  • Work with cross-functional teams to integrate AI solutions into existing contact center platforms.
  • Analyse with data preprocessing, feature engineering, and model evaluation
  • Optimize algorithms for performance, scalability, and reliability.
  • Stay up-to-date with the latest AI research and apply it to real-world problems.
  • Strong expertise in Google Dialogflow ES/CX and Google CCAI.
  • Proficiency in Python (for ML)
  • Experience with Google Cloud Platform (GCP) services
  • 10+ Years Experience
  • Experience with Java is a plus
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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