AI Innovation Discovery Product Manager

Wells Fargo & Company•Irving, TX

1d•$119,000 - $187,000•Hybrid

About The Position

Wells Fargo is seeking an AI Innovation Discovery Product Manager for Voice Servicing within our Global Operations Innovation Hub, to investigate high impact product ideas and bring them to fruition through proof of concept, value and working prototypes. The AI Innovation Discovery Product Manager will partner closely with the business and strategically work backwards from customer needs, define technical requirements, and partner with data science and engineering teams to deliver scalable solutions within our newly formed CCaaS (Contact Center as a Service) Innovation Hub. In this role, you will: Lead complex initiatives to provide product & technological solutions with broad impact for cross functional businesses, product and technology teams Act as a key participant in providing strategic business solutions to companywide product & technology initiatives Evaluate highly complex business problems and provide subject matter knowledge proficiency for product & technology initiatives Define and lead detailed research on business, product and technology requests to develop efficient and accurate functional requirements Make decisions in highly complex and multifaceted situations requiring solid understanding of domain, product and technology applications, and which influence companywide product & technology solutions Lead project or systems documentation, and monitor and manage project schedules and deliverables Collaborate and consult with business, product and technology teams to provide comprehensive solutions for complex business problems Ensure communication and information flow between business, product and technology teams

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience owning/driving roadmap strategy and definition
5+ years of Product Management experience

Nice To Haves

Banking/Financial services and/or contact center product/platforms
A working knowledge of Telephony IVR platforms, Five9 and Google Cloud Platform experience preferred
Experience in building and driving adoption of new tools
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Passion for customer-centric AI solutions

Responsibilities

Lead complex initiatives to provide product & technological solutions with broad impact for cross functional businesses, product and technology teams
Act as a key participant in providing strategic business solutions to companywide product & technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for product & technology initiatives
Define and lead detailed research on business, product and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain, product and technology applications, and which influence companywide product & technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business, product and technology teams to provide comprehensive solutions for complex business problems
Ensure communication and information flow between business, product and technology teams