AI Infrastructure Technical Program Manager - Operations Coordination

Oracle•Abilene, TX

53d

About The Position

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Act as a liaison by proactively engaging the right teams when issues arise; act with urgency and drive results.
Manage customer-reported issues, routing them quickly to the appropriate owners.
Serve as a point of escalation, enabling fast response and resolution.
Coordinate closely with teams for server/GPU-related turnover and escalations.
Engage technicians, facilitate GPU rack troubleshooting, and triage racks for next steps / testing opportunities.
Remain calm and succinctly provide executive-level updates.
Ensure stakeholder alignment and maintain project velocity across multiple regions.
Drive communications across time zones to ensure continuity among all technical and program stakeholders.
Prioritize per-shift deliverables and disseminate information to all vendors.
Support the delivery of large-scale infrastructure programs within Abilene and future Stargate projects.
Operate within a rotation schedule to provide continuous war room coverage (days, nights, weekends).
Identify gaps in process and partner with teams to resolve.