AI Implementation Engineering Manager - Moveworks

ServiceNow•New York, NY

3h•Remote

About The Position

As a AI Implementation Engineering Manager at Moveworks, you’ll be responsible for making customers successful with the Moveworks Platform by accelerating product adoption through various customer engagements and you are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.

Requirements

6-10+ years of experience in a technical leadership role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
Proven ability to lead and develop teams, manage resources against objective-based assignments, and translate functional plans into operational execution
Strong experience operating across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
Working expertise designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
You are willing to travel up to 25% of the time

Nice To Haves

Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
You have familiarity with Linux and Windows environments and using the command line.
You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions

Responsibilities

Team Leadership: Ability to lead and develop teams, manage resources against objective-based assignments, and translate functional plans into operational execution
Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
Integration and implementation: Integrate the Moveworks Platform to Customer enterprise system in an innovative, secure and performant manner.
Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
Strategic Autonomy: Consult customers apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.