AI Impact Analyst

Red Hat • Raleigh, NC

13d

About The Position

The Customer Content Services (CCS) team seeks an Impact Analyst to join our organization as we transition to a data-first approach. The rapidly evolving data landscape necessitates an adaptable and risk-tolerant individual to assist in leveraging data within our vision, with a focus on data privacy as we implement internal solutions. Our Technical Communications team is at a pivotal juncture, transforming from a conventional content creation group into a strategic hub driven by data. If you thrive on change, utilize data as your guiding principle, and are prepared to influence how a major organization will operationalize data to revolutionize customer content, this represents your opportunity to establish and execute a vision. Join us in building the future of content.

Requirements

• Demonstrated solid analytical and statistical proficiencies, with proven experience in extracting actionable insights from diverse data sources, encompassing both quantitative assessments and qualitative inputs.
• Solid reporting experience and use of tools like Tableau, SFDC, Jira, and the Google suite.
• Ability to synthesize and deliver information to a variety of audiences, including executives and other business leaders.
• Excellent communication and interpersonal skills, effective in both virtual and in-person environments.
• Solid organizational and project management skills, superior attention to detail.
• Ability to effectively facilitate discussions.
• Motivation and curiosity, with a passion for data analytics and problem solving, coupled with a customer-centric mindset.
• The ability to thrive in a multicultural, collaborative, and open team environment, often involving shared ownership of project deliverables.

Nice To Haves

• Familiarity with the Red Hat solutions portfolio, technical support delivery and open source software development processes is a plus.

Responsibilities

• Establish Measurement Standards : Create and maintain a standardized metrics dictionary or taxonomy, ensuring all efforts use consistent definitions, calculation methodologies, and reporting hierarchies for core business metrics.
• Conduct Deep-Dive Diagnostic Analysis : Perform advanced statistical analysis on large datasets to diagnose the root causes of underperformance, metric variances, or process failures.
• Identify Explanatory Factors : Utilize techniques like correlation analysis and regression modeling to identify and quantify which business factors or process variables are driving key metric movements (both positive and negative).
• Uncover Hidden Trends and Anomalies : Systematically explore data to spot emerging trends, sudden shifts, and anomalous data points that may represent either a major opportunity or a critical operational risk.
• Quantify Scenario Impact : Design and execute simulations or scenario analysis to estimate the potential impact of strategic decisions, system changes, or external market forces before they are implemented.
• Drive Actionable Recommendations: Move beyond simply reporting data; formulate concrete, prioritized, and actionable recommendations based on analytical insights to directly influence strategic roadmaps and resource allocation.
• Monitor Global Data & AI Regulation : Monitor current and anticipated AI data governance and privacy mandates across key regions (e.g., EMEA's data sovereignty and AI Act II), translating regulatory changes into actionable compliance roadmaps.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees