AI Hub Program and Operations Lead- Hybrid, Jersey City, NJ
About The Position
The International AI Hub is responsible for exploring, testing, and accelerating the adoption of Artificial Intelligence across Tokio Marine Group Companies. TheProgram and Operations Lead will oversee operational cadence, governance, and strategic coordination across all workstreams — Training, R&D, and Governance. They will act as a key integrator between AI Hub leadership, Tokio Marine Holdings, and Group Companies to ensure alignment, transparency, and execution excellence across AI initiatives. This role will combine program management rigor with strategic problem-solving and operational leadership to advance AI transformation efforts across a federated global enterprise.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related discipline (Master’s preferred)
- 8–10 years of experience in program, portfolio, or operations management in large, federated organizations preferred
- Proven success in managing complex, multi-stakeholder technology or transformation programs
- Deep understanding of governance frameworks, program planning, and performance management
- Experience managing vendors, cross-functional teams, and third-party partnerships
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills, with experience presenting to executives and governance bodies
- Ability to navigate organizational complexity, influence senior stakeholders, and drive alignment across regions and functions
Nice To Haves
- Project Management Professional (PMP) certification or equivalent preferred
Responsibilities
- Leads the design and execution of AI Hub operational governance and delivery frameworks
- Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
- Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
- Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
- Implements structured change management, issue tracking, and risk mitigation processes
- Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
- Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
- Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
- Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
- Drives continuous improvement in project intake, reporting, and governance standards
- Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
- Supports cross-functional collaboration, communication, and documentation across the AI Hub’s global network
Benefits
- Our company offers a competitive benefits package and bonus eligibility on top of base
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
