AI Experience Solution Consultant

ServiceNow • San Diego, CA

9h • Remote

About The Position

This is more than a role—it's an opportunity to redefine what it means to be a Solution Consultant. We're not just adopting AI tools; we're fundamentally reimagining how pre-sales create value, support the sales team in winning business and shaping customer outcomes. You'll be part of a team pioneering a new operating model—one that delivers enterprise-grade differentiated customer experiences with startup-like speed.
What you get to do in this role:
Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years experience; Foundational understanding of the ServiceNow platform.
• Skills. Strong communication and organizational skills. Eager to learn and contribute to sales success.
• Scope. Entry-level support role focused on learning the platform, assisting with demos, and supporting senior consultants. Limited ownership and low complexity.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts

Responsibilities

• Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
• Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
• Uncover and articulate business value by connecting solution capabilities to customer metrics that matter—building urgency and a compelling case for investment.
• Partner cross-functionally with Solution Architects, Solution Specialists, and AI Foundry Teams to design impactful customer journeys.
• Serve as a subject matter expert for AI Experience solutions within assigned accounts throughout the sales cycle, driving momentum toward a 3-6-9 implementation timeline.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed