AI Engineer - Agentic Automation

Freshworks • Boston, MA

2h • Hybrid

About The Position

As an AI Engineer - Agentic Automation, you will partner with cross-functional teams to build, implement, and scale agentic AI processes that improve Sales and Marketing functions. You will evaluate emerging AI tools, design solutions using Model Context Protocol, write production-grade code, and measure impact via meaningful business metrics. This role blends hands-on technical execution with strategic insight, empowering you to shape how AI is adopted and scaled across the organization.

Please note: This is a hybrid role that will be based in Boston, MA and requires an in-office presence three days per week (Tuesday - Thursday).

Requirements

• 3+ years of professional experience in AI/ML engineering, analytics engineering, automation engineering, software development, or related technical roles.
• Understanding and having experience with business process automation
• Strong coding skills (Python, JavaScript) and experience building or integrating software systems.
• Strong command of AI software engineering tools such as Cursor, Google Antigravity, or Claude Code.
• Deep understanding of modern context engineering, ability to write, debug, and improve LLM prompts.
• Familiarity with agentic AI systems, orchestration frameworks, Model Context Protocol, and RAG techniques. Also familiarity with the latest LLMs and their differences; a strong intuition for LLM limitations.
• Demonstrated experience evaluating, selecting, and deploying AI/automation tools and frameworks in business environments.
• Ability to work independently on technical problems and translate business needs into technical designs.
• Excellent communication skills; able to present complex technical solutions clearly to both technical and business audiences.
• Passion for AI and a strong desire to build solutions that deliver real business impact.

Nice To Haves

• Experience integrating AI/automation with CRM systems (e.g., Salesforce), marketing automation platforms (e.g. Marketo), and other operational tools.
• Background in analytics, data pipelines, or data engineering.
• Demonstrated track record of defining and measuring business impact from AI or automation initiatives.

Responsibilities

• Collaborate with Sales, Marketing, RevOps, Product, and Data teams to understand workflows, inefficiencies, and requirements.
• Design, build, and deploy agentic AI processes that automate tasks, orchestrate multi-step workflows, and augment human work.
• Evaluate and select AI frameworks, tools, and platforms for specific use cases, running proofs-of-concept and recommending optimal solutions.
• Implement MCP servers and agent orchestration systems; write clean, maintainable code (e.g., Python, JavaScript) to productionize AI integrations.
• Integrate AI systems with CRM, marketing automation, analytics, external publicly available data sources, communities such as Reddit and operational platforms through APIs and pipelines.
• Define success metrics, monitor performance, and deliver impact reporting that ties AI initiatives to business outcomes (e.g., time savings, conversion improvement, revenue impact).
• Create documentation, best practices, and reusable templates to scale AI adoption within the company.
• Stay current with AI trends, emerging agent frameworks, and market-leading tools that can accelerate capability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees