AI Engineer - Agent

Zoom • Seattle, WA

2d • Hybrid

About The Position

As an AI Engineer, - Agent, you will develop intelligent systems capable of reasoning, planning, and executing complex workflows. You will design agentic systems that manage intricate tasks, perform multi-step actions, and ensure safe interactions with tools and data. This role integrates LLM intelligence with system engineering, and your contributions will directly shape the evolution of Zoom AI Companion into a more dependable and advanced assistant. You will join a highly collaborative engineering organisation focused on building next-generation AI-powered experiences. The team works across machine learning, distributed systems, and product engineering to deliver scalable, reliable, and intelligent solutions. With a focus on innovation and real-world impact, the team is shaping how AI enhances communication and productivity at Zoom.

Requirements

• Have 8+ years of experience in AI/ML engineering, backend/distributed systems engineering
• Have a proven track record building scalable, production-grade AI or agent-based systems at staff level
• Demonstrate strong programming skills in one or more of: Python, TypeScript, Go, Java, C++, or Rust
• Have experience with cloud platforms such as AWS, GCP, or Azure
• Have hands-on experience with Kubernetes, containers, and CI/CD pipelines
• Demonstrate a deep understanding of software architecture, observability, and performance optimisation
• Hold a qualification in Computer Science, Artificial Intelligence, Machine Learning, or a related field

Nice To Haves

• Have experience building or evaluating AI agents and agentic workflows, and familiarity with modern agent frameworks
• Demonstrate knowledge of prompt engineering, safety systems, and agent evaluation techniques
• Have experience with AI development tools such as Claude Code or Codex

Responsibilities

• Designing agentic systems that manage complex, multi-step tasks and autonomous decision-making workflows
• Building scalable, production-grade AI systems that integrate LLM intelligence with robust backend infrastructure
• Ensuring safe and reliable interactions between AI agents and external tools and data sources
• Leading the architecture and development of agent memory, personalisation, and quality evaluation systems
• Driving performance optimisation across distributed systems to balance quality and latency at scale
• Collaborating across engineering, research, and product teams to deliver AI features used by millions of users
• Incorporating new AI developments rapidly to keep Zoom AI Companion at the forefront of the market

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees