AI Engagement Manager

VideaHealth • New York, NY

93d

About The Position

We are looking for an AI Engagement Manager to join our growing team, reporting into our Director, AI Partner Engagement. In this role you will be responsible for managing and nurturing executive stakeholder relationships with enterprise customers post sale. You will serve as the strategic advisor and problem solver for the client’s leadership, ensuring they realize AI’s full potential and expand use cases over time. Additionally, you will align cross-functional teams to enable overall success of the program. As an early AI Engagement team member, there is significant opportunity to shape this growing function.

Requirements

• 3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company.
• Experience in health tech and/or AI applications is a plus.
• Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers.
• Excellent messaging, positioning and presentation of information.
• Excellent negotiation, internal and external collaboration, and listening skills.
• Operational excellence and strong organizational skills.
• Strong business and financial acumen.
• Proven ability to manage multiple clients and projects simultaneously.
• Analytical skills to interpret data and drive actionable insights.

Responsibilities

• Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner.
• Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.
• Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.
• Act as a client advocate, representing their needs and feedback internally as new products are brought to market.
• Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts.
• Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.
• Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.
• Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.

Benefits

• Fast-paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us.
• Competitive pay, equity and benefits.
• Agile organization where being senior translates to being a mentor and role model for others.
• Technical challenges on the leading edge of innovation where software and machine learning.

What This Job Offers

• Number of Employees: 51-100 employees