AI Enablement & Operations Lead (Hybrid - Austin, TX)

Togetherwork•Austin, TX

2d•Hybrid

About The Position

Togetherwork is accelerating its transformation to become a faster, simpler, and more AI-enabled company. The AI Enablement & Operations Lead will help bring that vision to life by leading high-impact pilots, building internal capability, and helping every function deploy AI responsibly and productively. Togetherwork is investing in AI to unlock measurable productivity gains, reduce manual work, and create differentiated customer and employee experiences. This role blends program leadership, hands-on experimentation, and cross-functional influence. The ideal candidate moves easily between business strategy and technical enablement—translating opportunities into tangible pilots that deliver measurable ROI. This role also plays an important part in shaping the broader AI roadmap by helping prioritize use cases, size ROI, and align work to Togetherwork’s strategic priorities. Note: This is a business role, not a technical ML engineering role. This role does not involve training models, building RAG systems, or writing production code.

Requirements

5–10 years of experience in operations, strategy, product, or transformation roles.
Experience driving cross-functional change across non-technical teams (Support, HR, Finance, GTM, Operations).
Hands-on fluency with generative AI and no-code automation tools (e.g., ChatGPT Enterprise, Power Automate, Make, or Zapier).
Exceptional communication and facilitation skills.
Analytical mindset—able to measure ROI and translate insights into action.
You actively stay current on AI tools, especially ChatGPT and Microsoft Copilot, and bring new ideas on how Togetherwork can use them to improve business workflows.
Strong cross-functional influence skills, with the ability to build trust, challenge constructively, and drive alignment across diverse teams.

Nice To Haves

SaaS or technology background preferred; passion for AI essential.

Responsibilities

Drive & Enable Cross-Functional AI Ue Cases (approx. 50%) Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities.
Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.)
Coordinate with technical teams or vendors for complex builds.
Track adoption, quantify impact, and document playbooks for replication.
Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company.
Identify opportunities to scale successful pilots across teams, ensuring sustainable adoption and embedding AI-driven workflows into business processes.
Build Internal AI Capability & Culture (approx. 25%) Lead Togetherwork’s AI Champions program and community of practice.
Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams.
Capture and share success stories that inspire safe, effective AI use.
Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.
Proactively surface high-impact use cases and partner with leaders to evaluate value, feasibility, and strategic alignment.
Program Management, Governance & Reporting (approx. 25%) Maintain the central portfolio of AI pilots—status, owners, metrics.
Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council.
Apply Togetherwork’s AI Policy and Self-Check process to all pilots.
Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned.
Prepare concise impact updates for the executive team and board.
Build cross-functional alignment, anticipate resistance, and enable leaders to manage change effectively to ensure business outcomes are achieved.