AI Enablement Lead, Customers
About The Position
We’re looking for an Enablement Manager to design and execute the programs, tools, and training that enable Decagon’s delivery teams to operate at their best. This is a high-impact, cross-functional role that partners with leaders across Product, Engineering, Operations, and Services to shape how Decagon scales its agent delivery function. You’ll define and drive initiatives that strengthen onboarding, elevate delivery standards, and ensure our post-sales teams have clear frameworks to deliver customer value efficiently and consistently.
Requirements
- 5–8 years of experience in enablement, consulting, or operations — ideally supporting post-sales or services teams in a SaaS, AI, or technical environment.
- Proven ability to design scalable enablement programs, structure systems from ambiguity, and deliver measurable outcomes.
- Strong program design and project management skills — comfortable driving from strategy through execution.
- Excellent communicator who bridges technical and non-technical teams with clarity and empathy.
- Deep understanding of customer-facing and delivery roles, with a bias toward action and continuous improvement.
Nice To Haves
- You’ve supported post-sales enablement in a fast-growing SaaS or AI company.
- You have experience with agentic AI systems, implementation enablement, or technical training design.
- You’ve led programs that improved delivery efficiency or customer outcomes.
- You enjoy building clarity from ambiguity and designing frameworks that scale.
Responsibilities
- Design and lead enablement programs for Decagon’s APM and ASWE teams — including onboarding, technical training, and continuous learning.
- Develop scalable playbooks, frameworks, and best practices for agent implementation and delivery.
- Build a centralized knowledge hub and ensure key Product and Engineering updates are effectively rolled out to post-sales teams.
- Partner with post-sales leadership to standardize methodologies and improve delivery efficiency.
- Measure enablement impact through key metrics like performance, adoption, and delivery outcomes — continuously refining programs based on insights.
- Act as a trusted partner to leadership, translating business goals into enablement solutions that scale.
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
