AI Enablement Analyst

First Horizon•New Orleans, LA

22h

About The Position

As a Change Management Associate on the Business Transformation team at First Horizon Bank, you will play a pivotal role in supporting major transformation initiatives by driving best-in-class change management strategies, developing and delivering training programs, and fostering an environment of continuous learning and associate upskilling. Working closely with business units, back-office support teams, and technology groups, you’ll ensure that associates across the bank are informed, prepared, and empowered to confidently adopt new processes, technologies, and ways of working.

Requirements

Bachelor’s degree required.
Proficient in creating presentations using PowerPoint, experience creating video content, and other multimedia resources.
Strong facilitation, presentation, and communication skills, with the ability to engage associates and leaders at all levels.
Ability to work collaboratively in a dynamic, fast-paced environment and quickly build rapport with cross-functional teams.

Responsibilities

Partner with business leaders to assess the impact of new initiatives on associates and clients.
Develop and execute comprehensive change management strategies, including communication plans, stakeholder engagement approaches, and resistance management techniques.
Design and deliver engaging training and upskilling programs—both in-person and virtual—to prepare associates for new systems, processes, and compliance requirements.
Facilitate workshops, trainings, and learning sessions that drive associate adoption and support cultural change.
Create succinct, clear documentation, job aids, and quick reference guides tailored to the needs of varying business units.
Evaluate training effectiveness through feedback, adoption metrics, and readiness assessments; adjust approaches as needed.
Act as an advisor to leadership teams, guiding them on change management best practices and providing ongoing support throughout project implementation.
Monitor ongoing changes and provide post-implementation support to address associate questions and support long-term adoption.
Remain current on trends in change management, learning & development, and banking innovation to continually enhance associate learning experiences.
Champion a culture of learning, agility, and resilience throughout periods of change.