AI Deployment Manager

Cresta

About The Position

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens. As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes. This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.

Requirements

Experience leading technical or AI-driven SaaS implementations
Strong project management skills paired with a consultative mindset
Comfort working with technical concepts, data, and analytics
Ability to translate complex technology into clear, actionable plans
A customer-first mentality with a bias toward execution and outcomes
Thrive in fast-paced, high-growth environments

Responsibilities

Lead end-to-end AI deployments, from kickoff to successful launch
Own project planning, timelines, execution, and delivery across customer implementations
Act as a trusted partner to customers, helping translate business goals into successful AI deployments
Deploy and operationalize AI models across Cresta’s platform in partnership with internal teams
Including rules-based models, summarization, generative knowledge assistance, and more
Drive value realization, ensuring deployments deliver measurable results — not just go-live dates
Guide customers confidently through every phase of deployment, keeping momentum high and stakeholders aligned
Collaborate closely with Solutions Engineering, Product, Customer Success, and Engineering teams
Anticipate risks, solve problems, and keep complex initiatives moving forward

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